keytradebank.be
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Keytrade Bank - Getting paid by your bank ? Check ! | Keytrade Bank
Getting paid by your bank ? Check ! Free current, savings and investment account. Free debit and credit card! On top of that 5 cents per transaction. Truly unique if you ask us.
Getting paid by your bank ? Check !
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Keytrade Bank
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Reviews (20)
Advance to PAY MINE, They are #more #reliable
Not good anymore, They are highly deceptive and manipulative . Think twice before use .
I just opened an account
I just opened an account. They offered allegedly a promotion of 50 euros at the opening of a bank account. Two weeks after starting the process, once the SoftKey arrived, there was nothing in the account. I called their call center. First operator was a woman, who spoke French, but put me on hold. After some 15 min of waiting, I got transferred to an operator, who immediately started speaking to me in Dutch. When prompted to speak English, he continued to speak Dutch. After being repeatedly told that I do not speak Dutch, he proceeded to speak French. Again told that I prefer English, your operator stayed in Dutch. He had the audacity to tell me I am being "aggressive", while he had the nerve to be arrogant. I made it clear that either he speaks English, or we close the account. "As you like". I asked him to give his full name - no. He identified as "Emmanuel". He eventually started to speak English. Reluctantly, and proceeded to ask me if I have a question. After some ten minutes of unacceptable arrogance. The operator actually hung up on me. It took a third call to actually find a civilized English speaking operator at the bank, and a total of 40 minutes on the phone, to solve the mighty question of "did you apply the promo code". So far, I can only describe the first contact with this bank as absolutely disgusting. Unprofessional. Incompetent. If this is how they handle a basic question, I'm actually terrified of the potential level of incompetence when actually having to do sth. Never in my ten years of banking in Belgium have I encountered such an attitude in a bank. If they feel they are a bank whose services are reserved for Dutch speaking Belgians or for the French, please state so clearly on the website, to stop wasting the time and nerves of potential other clients. I imagined that English is a rather common language that maybe, maybe, just maybe....is actually used in the commercial transactions of a bank that claims to do trading. Excuse me if my expectations are too high. It started off in a very welcoming, competent and encouraging manner. Not. So far, the result of interacting with this institution has been having the privilege of my blood pressure rising for some 40 min. I do not support racist and nationalistic entities, and least of all incompetent, quarrelsome, rude ones. If they have such allegiances, again. Include it clearly in all your formal communications, and tell people that before having the nerve to use any service of yours, they should first get their A level in Dutch, and also, maybe take a MetaRelax first. Preferably a Xanax. Not at all a promising start. First impression - vile. What kind of hiring process and training do they offer their employees that they are at this level of unprofessionalism? Does their HR department function at all? Also - nice policy. Which one is it - "please, we would even pay you to be our client" or "ik spreek Nederlands. No Ingles. No foreigners. Feel free to leave". Bit bipolar aren't we? It's always a pleasure and the sign of an institution of excellence and quality when the first interaction makes you instantly want to close your account.
I did a simulation online to apply for…
I did a simulation online to apply for a loan and uploaded everything. Somebody called me and told me that since I do not have an ID card that doesnt expire in more than 5 years I cannot get the loan. Is it my fault that Belgium gives this ID to me? It makes no sense
Worst client service I have ever seen…
Worst client service I have ever seen !!! And trust me there are a lot of bad client services, but this one is way worse than anything I have seen. One star is way too much to give them !!! I contacted the client service to change address after moving to a different country (neighbour country in Benelux). They asked for less-than-three-months-old official administration papers to proove the new address (we had to pay for these papers). Then it took them more than three months to reply to say... that the papers were too old!!! THIS HAPPENED 3 TIMES!!! So, we had to pay 3 times to get the official papers and they everytime answered after more than three months that the official papers couldn´t be used because they were outdated!!! I called about 8 times, got helpless agents on the line who couldn´t do anything because as they litteraly explained me they merely were call-center agents with zero responsibility and were not allowed to transfer clients calls to other peole or have direct contact with someone who could actually help (seriously?!). They always answered they were going to transfer by email the problem to a manager so that it wouldn´t happen anymore and that it would be taken care of. HUGE BULLSHIT. COMPLETELY DISFUNCTIONAL AND IRRESPECTFULL client service.
Rude reply or no reply at all to…
Rude reply or no reply at all to customer's questions concerning malfunctioning of the program
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About keytradebank.be
Getting paid by your bank ? Check ! Free current, savings and investment account. Free debit and credit card! On top of that 5 cents per transaction. Truly unique if you ask us.
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Technology Stack
keytradebank.be uses 8 technologies across their website including Gatsby, Tailwind CSS, Bootstrap, Ant Design, and more.
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Tailwind CSS, Bootstrap
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Ant Design
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Traffic & Audience
keytradebank.be receives approximately 462.8K monthly visitors and ranks #56,679 globally. The website has a bounce rate of 27% with visitors viewing an average of 12.2 pages per visit. Users spend an average of 7:00 on the site.
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