Hello Ialla Thank you for your feedback. We are sorry to read that it was negative. We offer our customers the opportunity to make an early appointment. It may happen that several dentists are involved in the treatments. At the request of the respective customer, we will inform you accordingly and take this into account when making an appointment. We are of course pleased that you felt comfortable at the practice in Zurich. Enge practice. For the first time, we regret reading that this was negative. This concerns the minimum amount of increase on the part of MF Health. The partner company can change the condition of the minimum amount at any time. By signing the contract, each customer agrees to this change. Best regards Your bestsmile team

Hello Marni Thank you for taking the time to write a review about your experience with us. We are happy to read that you are satisfied with the endresult of your treatment and had pleasant interactions with our practice team in Basel. However we regret to read that your experience with us soured a bit in the end. It is really unfortunate that the wire retainer could not be fixed in your upper jaw. Since we cannot place the wire retainer, the costs for this will of course not be charged to you. Yet because two retainers were ordered as per your contract and the wire retainer certainly can be placed in your lower jaw, we will offer this service to you. If you wish not to have the lower jaw retainer, we will have to charge you one third of the costs, as this is a cancellation. Regarding the alternation of your dentists, we would like to emphasize that it is important to us that our clients do not have to wait long for available appointments. For this reason, we schedule appointments with different dentists. This way if there is a dentist is absent or attending to another client we can still make sure that you we attend to your needs in a timely manner. It was certainly not our aim to make you think we treat our employees badly. Kind regards Your bestsmile team

Hello Katarzyna Thank you very much for your review, even if negative. The first consultation appointment is indeed free. At this appointment, a 3D scan is made and, if interested, a treatment plan worth CHF 100 is created, which is discussed at a second appointment. However, the treatment plan is only drawn up with the customer's consent. If you decide in favour of the treatment, the CHF 100 will be deducted from the total cost of the treatment. If you do not have a current panoramic X-ray, we can take one for an additional CHF 150. Since 1 November 2023, we have been offering the following two options for instalment payments with our partner MF Health: Interest-free instalments: the treatment must be paid off in 6 or 12 months. Maximum flexibility: You will receive a monthly invoice from MF Health for the minimum amount of two per cent of the outstanding balance. One per cent interest is charged on the outstanding balance. With the second option, however, you can decide how extended the payment period is. However, the minimum amount should be paid as usual. If you have any further questions or uncertainties, you can of course contact us at any time via the support button on our homepage. Best regards Your bestsmile team

Hello Sara Thank you very much for your feedback, even if it is negative. In the dental sector, there is no 100 % guarantee that the final result of a treatment will be achieved. Our guarantee only refers to the provision of additional free aligner splints until a result of at least 90 % is achieved. However, this only applies as long as a further improvement in the position of the teeth can be achieved from a medical point of view. All our patients are informed of this before the start of treatment. Of course, we understand and recognise that the extended treatment period can be inconvenient and frustrating, but this risk exists with every dental treatment. In some cases, appointments may have to be postponed at short notice due to unforeseen circumstances. However, I understand that this can be frustrating and annoying. Our customers' satisfaction is our top priority and we do our utmost to achieve this. It is important to note that dental treatments are fraught with uncertainties. We have already successfully realised the smile of their dreams for thousands of customers. If you have any questions or uncertainties, please do not hesitate to contact our customer service team. Best regards Your bestsmile team