bulova.com
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Homepage | Bulova Onlineshop
Entdecken Sie edle Damen- und Herrenuhren – von Aerojet bis Marine Star. Jetzt im offiziellen Bulova Onlineshop bestellen!
Homepage | Bulova Onlineshop
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Reviews (20)
Classic Style.
Bought a Bulova Sutton a few months ago and so far very happy with it. 👏👏👏
Not ad long and crystals are already…
Not ad long and crystals are already falling out
In October 2025
In October 2025, we ordered a bracelet for a Bulava watch. The payment was taken quickly, but the order was never received. We waited a long time, wrote to customer service in December, they answered us only in January, it turned out that the bracelet, which costs almost $90, was sent to us in November, no tracking number, no email, they did not provide it to us, and today they sent us a tracking number and advised us to contact UPS, they did not accept the claim because 60 days had passed, we wrote to customer service again, silence.
The customer service is non-existent
The customer service is non-existent. I'd be cautious of purchasing a product from this company. I was needing two replacement links for my watch and went to their website. There doesn't appear to be a way to order through the website but there is a CONTACT US link for you to email a request. There is an immediate AI generated response to the email that says they will get back to you in one business day. The email also has FAQs to try to answer your question. These only directed me back to the CONTACT US link. I waited several days with no additional response so I called their customer service number. I waited on hold for 10 minutes. During the hold it announced you could press 2 and request a call back. That did not work. I hung up and called back a few hours later. Someone answered but when I stated what I needed he said he was only able to help with New Orders and transferred me to the Parts Department. I sat on hold for an additional 30 minutes with no answer. I also attempted to use the chat service on the customer service site and it just generates AI responses that directed me back to the CONTACT US link or the customer service number. Just absolutely ridiculous. Please be cautious about spending money with this type of company.
Poor customer service
Poor customer service, no updates on orders, long order handling times, and you have to go through so many hoops to just be able to speak with anyone (if you can get them on the phone at all). Also, their online chatbot is less than helpful. I was in an over-hour-long chat session without a single reply. This is my first and last Bulova watch. I had faith in the company Buova, since it is owned by Citizen, and I own many Citizen watches and have always found their customer service to be quite helpful. Bulova definitely does not provide the level of service that Citizens does, or what a premium watch manufacturer should be giving their customers. I've been taken better care of with the purchase of a $100 G-Shock than I have with my $800 Mequina
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About bulova.com
Entdecken Sie edle Damen- und Herrenuhren – von Aerojet bis Marine Star. Jetzt im offiziellen Bulova Onlineshop bestellen!
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Technology Stack
bulova.com uses 11 technologies across their website including Swiper, Tailwind CSS, Bootstrap, Ant Design, and more.
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Swiper
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Tailwind CSS, Bootstrap
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Ant Design
Web Standards
PWA, Twitter Cards
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Lazy Loading
Analytics & Marketing
Google Analytics, Google Tag Manager
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