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Incompass Human Services: The Invisible Infrastructure of Care
A $35M nonprofit quietly building the backbone of community health support
While tech startups chase AI hype, Incompass Human Services operates in the trenches of real human need—managing 344 employees and $35M in revenue to provide essential care services that algorithms can't replace. Their domain, classinc.org, redirects to incompasshs.org, revealing a rebrand from 'Class Inc.' to a more compassionate identity.
"They're not building for scale—they're building for survival. In the care economy, growth isn't measured in clicks, but in doors opened."
The Human Stack
Incompass operates on a 'human-first' tech stack: Zendesk for client support, Google Analytics for tracking what matters (engagement, not eyeballs), and Cloudflare for security. Their social presence is active but modest—Twitter, Facebook, LinkedIn, and Instagram all point to the same mission. The tech choices are pragmatic, not flashy: jQuery, Tailwind CSS, Bootstrap. They're not reinventing the wheel; they're keeping it rolling.
The Zero-Visit Paradox
Here's the provocative truth: Incompass shows 0 monthly web visits. This isn't a failure—it's a signal. Their clients aren't browsing; they're calling. Their referral network runs through hospitals, schools, and community centers, not Google. The domain traffic data is irrelevant because their pipeline is analog. This is a business that thrives on relationships, not rankings. For founders obsessed with web traffic, Incompass is a masterclass in building a moat that SEO can't touch.
The rebrand from Class Inc. to Incompass Human Services is telling. 'Class' suggests hierarchy; 'Incompass' suggests direction and empathy. Their programs—Adult Family Care, Respite services, TREE (Training, Resources, Education, Empowerment)—are designed for those who fall through the cracks of digital-first healthcare. Jessica Perrault leads TREE, indicating a focus on systemic change, not just service delivery.
- Adult Family Care Manager: Ana D De La Cruz coordinates specialized living arrangements
- Respite Services: Temporary relief for caregivers, a critical but underserved market
- TREE Program: Education and empowerment as a force multiplier for impact
The Real Metric Isn't Traffic—It's Trust
Incompass proves that in care economy, the most valuable infrastructure is invisible. For investors and founders, the lesson is clear: sometimes the biggest impact happens offline, where metrics are messy and growth is measured in lives changed, not pageviews.
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Incompass Human Services | With open hearts, we open doors
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Technology Stack
classinc.org uses 25 technologies across their website including YouTube Embed, Font Awesome, Adobe Fonts, PHP, and more.
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classinc.org receives approximately 0 monthly visitors. The website has a bounce rate of 0% with visitors viewing an average of 0.0 pages per visit. Users spend an average of 0:00 on the site.
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