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Coates: Australia's Equipment Rental Giant
How a legacy player dominates $1.5B in revenue through digital-first strategy
In Australia's $5B+ equipment rental market, Coates isn't just competing—it's defining the category. With 3,684 employees and $1.5B in revenue, they've transformed from a traditional hire business into an end-to-end project solutions provider. But the real story is in their digital playbook: 73% of their 133K monthly visitors come from organic search, a feat most B2B giants struggle to achieve.
"Coates doesn't just rent equipment—they've built a digital moat where 73% of traffic arrives organically, turning 'coates hire' into a category-defining search term."
The SEO Playbook That Actually Works
While most heavy equipment companies treat digital as an afterthought, Coates has engineered a search strategy that captures 1,170 monthly searches for 'coates hire' alone. Their secret? They've made their brand synonymous with the entire equipment rental category—so thoroughly that even misspellings ('coats hire' at 680 monthly searches) convert to their domain. This isn't accidental SEO; it's brand dominance made algorithmic.
From Branch Network to Digital Ecosystem
The old playbook would be to optimize for 'Kennards Warrnambool' searches (240 monthly volume) or niche terms like 'oates aircond rental' (130 monthly). Coates instead built a centralized digital hub that funnels regional searches into a national brand. Their tech stack—Tailwind, Bootstrap, Ant Design—prioritizes speed and conversion over flash, while Hotjar and Facebook Pixel capture every visitor behavior. This is infrastructure thinking applied to digital experience.
What's most revealing is their traffic distribution: 93% of visitors come from 'undefined' countries, suggesting either a data tracking issue or a hyper-localized Australian strategy that's so effective it appears as a single market. For a company with 3,684 employees, this isn't a scale play—it's a precision play. Every branch, every piece of equipment, every digital touchpoint is engineered to capture local intent at national scale.
- Brand-to-category SEO: Owns 'coates' (3,690 monthly searches) and captures misspellings
- Digital-first infrastructure: 73% organic traffic vs. 23% direct—proving discoverability over familiarity
- End-to-end solutions: From tools to project management, they've expanded beyond rental into full-service
- Executive tech alignment: CIO Helen Angell leads digital transformation from the top
- Social proof engineering: Active across YouTube, LinkedIn, Instagram, and Facebook—rare for heavy industry
Coates is Australia's B2B Amazon for Heavy Equipment
They've turned a commoditized rental business into a digital-first platform where 73% of customers find them through search, not brand recall. For investors and founders, the lesson is clear: in industrial markets, digital moats beat branch networks.
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Coates Equipment Rentals, Tools & End-to-End Solutions
Coates is Australia's largest provider for equipment rentals, tools, supplies and end-to-end project solutions. Explore our range, find a branch or get a quote.
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About coates.com.au
Coates is Australia's largest provider for equipment rentals, tools, supplies and end-to-end project solutions. Explore our range, find a branch or get a quote.
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coates.com.au uses 14 technologies across their website including DoubleClick Floodlight, Microsoft Ads, Optimizely, Hotjar, Google Tag Manager, and more.
Advertising
DoubleClick Floodlight, Microsoft Ads, Google Ads, Facebook Pixel
A/B Testing
Optimizely
Analytics & Marketing
Hotjar, Google Tag Manager, Google Analytics
Performance
Lazy Loading, Priority Hints
UI Libraries
Ant Design
CSS Frameworks
Bootstrap, Tailwind CSS
Traffic & Audience
coates.com.au receives approximately 133.6K monthly visitors and ranks #276,528 globally. The website has a bounce rate of 44% with visitors viewing an average of 2.6 pages per visit. Users spend an average of 1:28 on the site.
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