commerzbank.de
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Die Bank für Privat- und Unternehmerkunden - Commerzbank
Im Portal für Privat- und Unternehmerkunden finden Sie Ihren Online-Zugang sowie alle Angebote und Informationen, die Sie für Ihre Bankgeschäfte benötigen.
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Reviews (20)
Good Bank
I don't know why everyone here is complaining about the bank's services! I'm a customer and completely satisfied.
I had great service
I had great service. I will not change this bank.
Very good banking service and felixible
Very good banking service and felixible
I’m updating my review after the…
I’m updating my review after the introduction of the €4.90 monthly fee for an account that was previously free. To avoid the fee, you now need €50,000 in your account, justified by rising costs, but customers face rising costs too. Cash withdrawals or app problems often mean waiting at least 30 minutes at the counter. The app menu is only available in German, and managing the account requires three separate apps. After three years as a customer, I’ll be switching to a bank that feels more customer-focused. What is particularly disappointing is the language issue. Almost five years ago, I received the response: “This feature is available in German only. We are constantly working on updates and enhancements, including English versions of our features.” Almost five years later, the situation is still the same. If adding English has been “in progress” for nearly five years, how long are customers supposed to wait? As an international customer living in Germany, I expect basic accessibility and customer service in English, especially from a modern banking service. Five years is more than enough time to deliver an English version. I am give this rewiew after I waited 17 days to receive access to my account. It looks like nobody cares here...
The service at this branch is horrible
The service at this branch is completely unacceptable. The employees are unwilling to help the bank's customers in English, or alternatively, to be patient and allow the customer to use a translation tool. I moved to Germany alone, without any family or friends, as an EU citizen. I received appalling service and treatment here. The clerk said she didn’t have time to help me (even though the branch had just opened in the morning, and I was the only customer there!). I have never experienced such disrespect as a bank customer—being told that they don't have time to attend to me and help me. Instead, they sent me to a branch an hour's commute away. The bank's complaint center refuses to help and dismissed my complaint against the branch, stating that the branch's version of events is different from mine. Unbelievable. This is what a bank that doesn't care about its customers looks like. This is what bitter and burnt-out employees look like when they are unwilling to do their jobs properly. I am extremely disappointed with this bank, especially after choosing it to deposit my entire life savings. I will never recommend this bank to anyone I know.
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About commerzbank.de
Im Portal für Privat- und Unternehmerkunden finden Sie Ihren Online-Zugang sowie alle Angebote und Informationen, die Sie für Ihre Bankgeschäfte benötigen.
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Technology Stack
commerzbank.de uses 7 technologies across their website including Next.js, Tailwind CSS, Bootstrap, Ant Design, and more.
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Next.js
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Tailwind CSS, Bootstrap
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Ant Design
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Dynatrace
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This page provides publicly available information about commerzbank.de. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit commerzbank.de directly at https://commerzbank.de.