dmcplc.co.uk
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The Agilico Pivot: When Legacy Hardware Meets Modern Trust
How a traditional printer reseller built a 4.6-star reputation in a dying industry
In an era of digital transformation, Agilico is betting that businesses still need physical paper—and they're backing it with a 4.6-star Trustpilot rating. This isn't a startup disrupting legacy tech; it's a legacy player redefining what trust looks like in commoditized hardware sales.
"They're not selling photocopiers—they're selling peace of mind in a box."
The Trust Paradox
Agilico's 254 Trustpilot reviews with a 4.6/5 rating represent something rare in B2B hardware: authentic social proof. While their digital footprint shows zero monthly visits (likely a tracking blind spot), the review volume suggests a business that thrives on referrals and repeat clients. For investors, this signals a company with deep customer lock-in but limited digital scalability—classic 'high-touch, low-growth' territory.
The Hardware-to-Service Evolution
Notice the tech stack: jQuery, Tailwind, Bootstrap. This isn't a cutting-edge SaaS platform—it's a pragmatic, functional website built for clarity over flash. The real story is in their service model: 192 employees serving London, Surrey, West Sussex, and Kent suggests a regional fortress strategy. They're not competing on price; they're competing on proximity and service reliability in a shrinking market.
The leadership team tells the story of a company that's professionalizing. Chris Rixon as Chief Marketing Officer indicates they're investing in brand positioning, while John Mulcahy (Service Manager) and Stuart Moroney (Business Development) show a dual focus on operational excellence and growth. This isn't a founder-led hustle anymore—it's a structured organization.
- Regional dominance strategy: Deep penetration in Southeast England
- Service-first positioning: Trustpilot rating as primary differentiator
- Legacy tech stack: Pragmatic web development focused on function over form
- Professional management: C-suite and department heads in place
The Unsexy Billion-Dollar Play
Agilico proves that in commoditized industries, trust beats technology every time. For investors seeking stable cash flow in overlooked sectors, this is a masterclass in regional dominance through service excellence.
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Agilico | London, West Sussex Canon Business & Office Solutions
Discover why businesses across London, Surrey, West Sussex & Kent continue to choose Agilico to support their photocopiers & printers.
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Reviews (20)
Good communication
Good communication, swift response
Thank you for your five-star review, Janice. We're very pleased to hear you're happy with your service.
GREAT SERVICE GREAT PEOPLE TO DEAL WITH
GREAT SERVICE GREAT PEOPLE TO DEAL WITH
Thank you Neville for your lovely review. We're delighted to read that you've received great service with Agilico.
Simply great people to work with
We used Agilico to purchase and install a new managed IT and print system. The project was well managed and supported by our main contact Darren. He talked us through the options in clear language without pressing us for tech that was excessive for our needs. He and Jamie were on hand for install day and seamlessly transferred us from our extremely dated system to the new one. Their positivity and willingness to overcome all issues on the day was commendable. All explained to us in terms we could understand. The ongoing support for the minor snagging has been exemplary. I wish all tech support was like this!
Thank you James for the lovely feedback. We have passed this on to Darren, Jamie and the team who will be delighted by your comments.
Agilico
Agilico helped us migrate to Microsoft - the transition was smooth and straightforward. The helpdesk is quick to respond to queries and always resolve them. I would highly recommend.
Thank you Caroline for your feedback. We are glad to hear that our helpdesk has been helpful and assisted you with your migration. This has been passed on to the relevant teams, who will be delighted to see this review.
very helpful and friendly staff
very helpful and friendly staff, quick to sort out issues
Thank you for your lovely feedback, Sue. We're so pleased to hear that you found our team helpful, friendly, and quick to resolve your issues.
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About dmcplc.co.uk
Discover why businesses across London, Surrey, West Sussex & Kent continue to choose Agilico to support their photocopiers & printers.
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dmcplc.co.uk uses 27 technologies across their website including Font Awesome, Adobe Fonts, reCAPTCHA, PHP, and more.
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Font Awesome, Adobe Fonts, Google Fonts
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WordPress
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cdnjs
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dmcplc.co.uk receives approximately 0 monthly visitors. The website has a bounce rate of 0% with visitors viewing an average of 0.0 pages per visit. Users spend an average of 0:00 on the site.
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