edgepark.com
edgepark.com
Get leads like Edgepark — and thousands more
Build targeted lists by tech stack, traffic, and more
Edgepark: The Silent Giant of DME
A $341M revenue beast with a 1.3-star rating problem
Edgepark isn't a startup—it's a 904-person healthcare logistics machine generating $341.7M annually. Yet, with a 1.3/5 Trustpilot rating, it's also a masterclass in the brutal realities of scaling Durable Medical Equipment (DME) distribution. The data reveals a company built for volume, not user love.
"They've cracked the code on B2B distribution, but at the cost of consumer trust."
The User Experience Paradox
Edgepark's traffic tells a story of necessity, not choice. With 61% direct traffic and a top keyword being 'edgepark login,' their user base is captive. Patients and providers are forced to use the platform, not drawn to it. The 1.3/5 Trustpilot rating (159 reviews) isn't a bug—it's a symptom of a system optimized for insurance compliance over user delight.
The SEO & Traffic Reality
Organic search drives only 22% of traffic, relying heavily on branded terms. This isn't a growth engine; it's a maintenance mode. The lack of non-branded keyword data suggests they aren't capturing new market intent. They're servicing an existing, locked-in user base. The 79,889 global rank is respectable for a niche B2B2C player, but it's not explosive growth.
The leadership team, including Tom Murphy (Regional Director Distribution) and Scott Hobbs (Consultant, Account Manager), is built for logistics and account management, not product innovation. This is a company that excels at navigating the complex web of insurance claims and medical supply chains, not at building a seamless digital interface.
- Dominant in a high-friction niche: DME distribution requires deep insurance integrations.
- High revenue per employee (~$378k), indicating a lean, efficient operation.
- Strong brand recognition (top keyword) but poor sentiment management.
- Traffic is US-centric, suggesting a focused, domestic operational model.
The Unsexy Truth of Healthcare Tech
Edgepark proves that in regulated industries, operational moats matter more than user ratings.
How much traffic does Edgepark get?
Traffic & Engagement
Rankings
Backlinks & Authority
Search Traffic
Top Organic Keywords
Where is Edgepark's audience located?
Who competes with Edgepark?
Device Distribution
What keywords does Edgepark rank for?
5 keywordsWhat is Edgepark's revenue?
Who works at Edgepark?
Loading leads...
What do customers think of Edgepark?
Edgepark
Categories
Activity & Engagement
Contact Information
Reviews (20)
Edgepark is great.
I don't understand the other reviews at all. I have been getting supplies from Edgepark for 3 months and have never had any issues. The hospital set it up for me when I had my surgery. I was enrolled in ContinuCare and it all goes through my insurance so I don't have to worry about anything and haven't had to pay for anything. I can modify my orders at any time before my ship date and they are always delivered promptly. It's important to note that your ship date is based on the date that your first order went out and they ship monthly thereafter. However once my order ships, I receive it within a day. Keep in mind that much of this depends on your insurance so talk to your carrier and make sure that you are ordering what they allow. That will avoid delays and surprise charges.
We love hearing feedback of this kind! Thank you for sharing your positive experience.
Had a bad experience but it was resolved in a reasonable amount of time
EDIT: After posting this review I received emails and phone calls from Edgepark seeking to address the situation. I offered feedback and they accepted it, the woman on the phone offered apologies and explanations but primarily apologies. Before any contact was established about this situation, they seem to have read my review, reviewed my order, and sent another similar shipment with many extra supplies. I feel bad for raging out but I'll leave this up to give people a realistic impression of what can happen. Changing my rating from 1 to 3 stars. Aside from this issue my experience with Edgepark was all pretty much what you would hope for. = = = = = = = Web portal broken, have to make a phone call to create an account - I thought, I'll get my reversal soon, no need No other contact to inform you of delayed order. Even though they can send you texts for other updates. I waited a week for an order to ship but the entire time they were waiting for my doctor to respond to a request for a specific itemized list of supplies, because I think I had ordered one too many boxes of bags. But my doctor won't respond to that without me asking, because he's probably busy. It would have gone faster if you just sent the order minus what was over allowance and let me decide how to get that last unit. Now I sit in misery until the package gets here.
We’re incredibly sorry your order experience wasn’t smooth and we understand how important it is to receive supplies on time. Please email us at [email protected] so we can review your order, address your concerns, and work toward a quicker resolution.
I used to love Edgepark.
I called Edgepark yesterday to confirm that they had shipped my son's insulin supplies because I had not received an email. They had not, but proceeded to confirm all the info and said it would be processed. Since then, I have received 2 more calls indicating that they needed to confirm additional information. However, in the course of both of these convo's no new info was needed. Just re-confirming what I had already given. Today's representative was not interested in the fact that she was the 3rd person I had spoken to in less than 24 hours. I am less than convinced that this order will be mailed in time and my son is out of one of his insulin items. I used to love Edgepark, they were efficient and their customer service used to be excellent. To be fair, the 2nd rep I spoke to was lovely and apologized profusely. 12/5/25 Update: Still no response from Edgepark. I called they keep saying it will ship soon. 12/9/25 - It appears that my son's T1D supplies have finally shipped but we still have not received. I see in every bad review that Edgepark responds with their boilerplate "contact us at our email, we are sorry for your experience", etc. I tried that and received no response. I am looking for another company. I would advise against using Edgepark. It looks like they use oversees customer service personnel where language barriers make it difficult to relay and understand information.
Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear about the challenges you faced and understand how frustrating this must have been. We’d like to take a closer look at your account, address the billing and product concerns, and ensure you receive the support you need. Please reach out to us at [email protected] so we can prioritize this and work toward a resolution.
Very bad customer service.
Very bad customer service.
We’re very sorry to hear that your experience with our customer service was disappointing. That’s not the standard we aim to uphold and we’d like the chance to learn more and help if we can. Please feel free to contact us directly at [email protected] so we can better understand what happened and try to make things right.
I've tried for 6-8 months now
I've tried for 6-8 months now, to get all my supplies on one shipment. I would like there to be just ONE day where I'm waiting for my shipment vs 3 or 4 different days I have to wait around for it. I don't understand why it's so hard to get everything all at one time. I wish i could just go to CVS, where I can just go pick, the whole perception, up myself in one go.
We sincerely apologize for the inconvenience and delays you’ve encountered, especially with multiple shipments when you were hoping for a single delivery. We understand how frustrating that is and appreciate you sharing this feedback. If you’d like, we’d be glad to review your account and see what can be done to improve your shipment experience going forward. Please reach out to us at [email protected] so we can work towards a resolution.
Frequently Asked Questions about Edgepark
What is Edgepark's Revenue?
How fast is Edgepark growing?
How do people interact with Edgepark?
How do people find Edgepark?
Who uses Edgepark?
Who are Edgepark's competitors?
What do customers think of Edgepark?
Export Data
Unlock all exports
Download CSVs, JSONs & full reports
Export edgepark.com Data
Download the complete tech stack, analytics, leads, and company data for edgepark.com in JSON or CSV format. Use it for your sales pipeline, competitive analysis, or research.
Raw JSON Data
Click "Show" to view the raw API response data
About edgepark.com
Company Overview
Traffic & Audience
edgepark.com receives approximately 525.8K monthly visitors and ranks #79,889 globally. The website has a bounce rate of 25% with visitors viewing an average of 6.0 pages per visit. Users spend an average of 3:04 on the site.
The majority of edgepark.com's traffic comes from undefined, undefined, .
Frequently Asked Questions
What is edgepark.com?
How popular is edgepark.com?
Related Searches
This page provides publicly available information about edgepark.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit edgepark.com directly at https://edgepark.com.