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Evaluagent: The $9.7M QA Engine
Auto-QA for every conversation, but at what scale?
In the noisy world of call center software, Evaluagent isn't chasing vanity metrics—they're quietly building a $9.7M revenue engine by automating the most tedious part of customer support: quality assurance.
"They aren't building a feature—they're building a new standard for how support teams operate."
The Silent Majority
With 14,177 monthly visits, Evaluagent isn't a traffic giant. But here's the insight: 41% comes from direct traffic, and 42% from organic search. This isn't a viral startup; it's a tool that sticks. When users find it, they bookmark it. The 450 monthly searches for 'evaluagent' prove they own their brand, while 14K searches for 'richpanel' (a competitor) reveal the battlefield they're fighting on.
The Funding vs. Revenue Paradox
$21.1M in funding for a 74-person team is aggressive capital efficiency. With $9.7M revenue, that's roughly $131K revenue per employee—solid for B2B SaaS. But the real story is in the gaps: 'evaluagent careers' and 'evaluagent jobs' are top keywords. They're hiring aggressively, betting that expansion will outpace churn. The question isn't if they'll grow—it's whether their tech stack can scale to match.
Their tech stack reveals a pragmatic approach: jQuery, core-js, and Bootstrap suggest a mature codebase prioritizing reliability over bleeding-edge frameworks. Yet they layer in modern tools like Tailwind CSS and Ant Design. This isn't a startup chasing trends; it's a product built to last, with a team (led by founders Michelle Dinsmore and Alex Richards) that understands enterprise software requires stability, not just speed.
- Auto-QA across all channels: They don't just sample—they analyze everything.
- Coach, train, motivate: They're not just monitoring; they're building performance engines.
- The 'Richpanel' battle: 14K monthly searches for a competitor's brand name shows the market they're targeting.
The Unsexy Winner
In the race for call center QA, Evaluagent is playing the long game—quietly building revenue while others chase headlines. For founders, this is a masterclass in focus: solve a painful problem, automate it, and let the numbers speak.
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Call Center QA & Performance Improvement Software - evaluagent
Call center QA software that allows you to Auto-QA every conversation across all channels to coach, train, and motivate your agents.
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About evaluagent.com
Call center QA software that allows you to Auto-QA every conversation across all channels to coach, train, and motivate your agents.
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evaluagent.com uses 27 technologies across their website including Font Awesome, Google Fonts, PHP, Contentful, WordPress, and more.
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evaluagent.com receives approximately 14.2K monthly visitors and ranks #1,710,836 globally. The website has a bounce rate of 40% with visitors viewing an average of 1.9 pages per visit. Users spend an average of 0:38 on the site.
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