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GETIDA: The $9M Amazon FBA Refund Engine
How a 71-person team built a high-margin business out of Amazon's logistics chaos
Amazon loses or damages billions in inventory annually, but most sellers never get a dime back. GETIDA turned this invisible leakage into a $9.3M revenue stream by automating the audit process, proving that the biggest opportunities hide in the fine print of fulfillment centers.
"They're not selling software—they're selling recovered revenue. That's the ultimate SaaS model: revenue sharing disguised as a tool."
The Amazon Seller's Silent Bleeding
With 548,670 monthly searches for 'Amazon Seller Central,' the market is massive. Yet GETIDA captures only 2,070 searches for its brand name—indicating either a nascent brand or a service that doesn't rely on SEO. Their 50% direct traffic suggests a high-intent user base that returns to the platform repeatedly, likely because the revenue recovery creates a sticky habit.
The Revenue Recovery Flywheel
GETIDA's model is elegantly simple: audit FBA inventory discrepancies, file claims, and take a cut of recovered funds. This creates a self-funding growth loop—more sellers onboarded → more audits → more recoveries → more reinvestment. With 71 employees generating $9.3M, that's $131K revenue per employee, a healthy ratio for a services-adjacent tech company.
The Trustpilot rating of 2.4/5 from only 6 reviews is a red flag that demands investigation. In a service business built on trust and results, this suggests either a recent product misstep or a disconnect between marketing promises and delivery speed. For a company this size, even a handful of negative reviews can crater conversion rates—especially when competing against Amazon's own reimbursement portal.
- The 'getita' typo keyword (560 monthly searches) reveals brand awareness bleeding into competitor territory or autocomplete errors
- 50% direct traffic indicates a loyal user base returning for monthly/quarterly audits—high stickiness
- Their tech stack (jQuery, Tailwind, Bootstrap) suggests a focus on functionality over flashy UX—pragmatic for a tool used for back-office operations
The Quiet Billion-Dollar Opportunity
GETIDA proves that the most lucrative SaaS businesses aren't always the ones with the flashiest marketing. Sometimes, they're the ones quietly recovering money from the world's largest retailer's own logistics failures.
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Amazon Auditing & Reimbursements Home | GETIDA
Getida is a leader in FBA auditing and reimbursements, helping unlock a continuous revenue stream. That’s fuel to reinvest in your business.
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Reviews (6)
Great concept, but could do with becoming a bit easier to deal with!
I mean, the concept is good. You link up your account and they rescue some hidden money that you might have been able to otherwise find. In that regard, it's great. However, the 25% commission is fairly high, especially given the systems are presumably largely automated their end. I would also say that their online chat team to resolve issues is slow, sometimes just ignore you mid conversation, and leave you waiting for simple answers for far too long. Over the several years I have used them, there have been quite a few technical issues. I don't really have 45mins to speak with one guy, get essentially 'hung up on', then have someone else take over 20 mins to determine if my account is active or not and find out a simple issue. Come on guys!!
Avoid Avoid Avoid
If Amazon loses your stock, Getida will swiftly get Amazon to reimburse you for it and take their 25% commission. Feels like a win right? Wrong. Most of the time Amazon will find your missing stock and reverse the reimbursement. Will Getida reverse their commission? No! They claim super fast to take advantage of this and Amazon find most lost stock. So in the end, you're losing not winning. Would be a great tool if not for this, but this is major.
I asked them why do I need their…
I asked them why do I need their service, and they were not able to respond. Later, I found that Amazon started doing what they are doing automatically - no need to pay 25%. Also, they will take 25% of the reimbursement, but if Amazon later finds the lost inventory, I think they will not give you anything back.
Shocking policy changes and zero notice
We joined Getida when they promoted a $400 credit against invoices, only to find they’ve now quietly removed that offer with no warning. To make matters worse, they’ve introduced a minimum $50 charge if the invoice is under that amount. This means if they recover a small amount for you, you’re still forced to pay $50 – completely unfair and nowhere near what was originally agreed. It feels like a bait-and-switch: attract customers with a generous credit, then strip it away and add hidden fees. Absolutely disgusting service. Avoid at all costs.
Total chancers!
Have covertly added a "service fee" this month, which equates to about 5 times what they managed to reclaim from Amazon. Total joke of a company, I'd avoid!
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About getida.com
Getida is a leader in FBA auditing and reimbursements, helping unlock a continuous revenue stream. That’s fuel to reinvest in your business.
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getida.com uses 24 technologies across their website including Font Awesome, reCAPTCHA, PHP, and more.
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getida.com receives approximately 47.9K monthly visitors and ranks #615,694 globally. The website has a bounce rate of 39% with visitors viewing an average of 2.6 pages per visit. Users spend an average of 0:58 on the site.
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