gio.com.au
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https://www.gio.com.au/content/dam/suncorp/insurance/gio/logos/gio-logo-seo.png
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Insurance Quotes for Home, Car & Business | GIO
Whether you need Home, Car or Business Insurance, GIO has you covered. Visit us online and get a quote today.
GIO
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GIO Insurance
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Reviews (20)
Great customer service!
We've been with GIO for years - for our car insurance, CTP, Home and Contents, and now Landlord insurance. I needed some help digging up details for a previous year, and Jenn from Brisbane was friendly and helpful. Over the years we've had a couple of claims (husband hit a roo, roof trouble during a storm) and GIO's customer service is 100% worth it.
Very happy
After reading all these negative reviews, I feel compelled to say something. I've been with GIO for almost 20 years and never had a problem. I changed to GIO after Seniors Insurance tried to tell me my Honda was a luxury car and doubled my premium. GIO have an office in the town where I live. The staff go out of their way to make sure I have the best insurance at the best price. I've had 2 minor scrapes with my cars in all that time. They could not have been more helpful. Having car, house and contents insurance with them helps to make premiums more affordable. I'm very happy with them.
Some good and some bad.
It is really hit and miss with the GIO approved repairers, I think it is better to choose your own if you know a trusted repairer. I have had either really good or really bad experiences with their approved repairers. The phone system of choose this option or that goes on forever then you keep having to go through more options. They make you do all the work and if you ring them they say it is faster to go online. On the phone you give details of what you want to do to one person then get transferred to another and have to repeat the process again, for me three times. On the phone, I am calling from within Australia and should reasonably expect to speak to someone that I can understand, who speaks clearly. I have been with GIO for 50 years and have 4 policies, but think they should have some loyal customer number that deals with long term customers, like Frequent Flyers have.
Deterioration in telephone enquiry/information service
I’ve been a GIO customers, with multiple policies at a time, for over 40 years. I have had few claims; generally they’ve been handled in a reasonable way, albeit a bit more slowly when I have chosen my own repairer. However, the telephone enquiry system is maddening. It asks me to provide information, which appears NOT to be transmitted to the person who takes the call (and, lately, a person who is not in Australia). I do not like to answer a machine’s questions, but, if I must, it would be good for the process to be meaningful. Unfortunately, I am asked to repeat everything again, which is a waste of time and very irritating. I presume that those whom I reach eventually are human, but they appear to be very tightly scripted and inflexible. They repeat “information” after I’ve said that I didn’t want what they suggest. The GIO used to do very much better!
Worst staff members
Worst staff members All they want is to you to return to work as soon aas you think you. An,,,,,. Doesn’t matter about your physical capacity Scum, kissing employers assed A disgrace to the legacy …. Which is you think??? Get a degree Client centred
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About gio.com.au
Whether you need Home, Car or Business Insurance, GIO has you covered. Visit us online and get a quote today.
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Technology Stack
gio.com.au uses 9 technologies across their website including jQuery, Moment.js, Tailwind CSS, Bootstrap, Material UI, and more.
JavaScript Libraries
jQuery, Moment.js, Slick
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Material UI
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Google Analytics
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Facebook Pixel, DoubleClick Floodlight
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