hertz.nl
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Hertz Autoverhuur Nederland
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Reviews (20)
I was actually a bit hasitant to book…
I was actually a bit hasitant to book at Hertz but The guys there at Kruisweg branch treated my nicely and gave me a good deal and were very flexible with extending my rental period. Not bad for rental company to be honest .
An extraordinary experience at Schiphol Airport
We rented a car at Schiphol Airport and were pleasantly surprised by the professional service, which is something we don't get from car rental companies, especially at airports. Fennie was very personable, friendly and explained everything clearly, we didn't feel any pressure, no stress, you had the feeling that she only is focused on us. Thank you!
Excellent customer service, would definitely recommend
We realised upon arriving at Schipol airport our rental car booking from Sixt was cancelled with no prior warning. We went to Hertz and a very professional and helpful gentleman called Carlos helped us locate a 7 seater car (we were a party of 6) with very short notice, and also offered us a discount too. The car was a very new electric Kia, comfortable and clean. Would definitely recommend them
I want to thank you the Manager
I want to thank you the Manager, Bianca, Giannis and Andy of Hertz Eindhoven to be very professional and kind to change the rental car I picked up at Bruxelles airport. And I want to give a strong suggestion to the supervisor of Hertz at Bruxelles Airport.. Control the general status of the car and mainly the wear and tear of the wheels. Safety is the first thing. YOU CAN'T rent a car with bald tires and damaged !!! This is really unprofessional !!
Several poor experiences now — Never Hertz again
I have now had multiple poor experiences with Hertz and I will never use them again. This past summer, we rented a car that only let you open and close the boot with a button. Because of that, after a day on a campsite, the car's battery had run flat and there was no way to start it. Calling Hertz's 24/7 help line resulted in being sent from pillar to post. Eventually I was told to call Hertz France, but neither of their two published numbers was working. We ended up getting jumper cables and getting the car going ourselves again. I'm just glad we didn't get stranded somewhere in the middle of nowhere having to rely on Hertz to get us out. They would have happily left us there. Then recently we rented a car. We returned it in good order, with a full tank, a few days later. Then without notice, we got a charge on our credit card. Didn't receive an invoice about it. I had to call the agent (Kuperus Hilversum) several times to find out why we were charged when everything was OK. They finally told us it was fuel charges and that they couldn't help us but we had to contact Hertz directly. Also, they'd gotten our email address wrong which is why we hadn't received an invoice. (But obviously no one had bothered to notice a bounced email and call us to confirm the email address). Hertz told us with no empathy that we didn't return the car with a full tank (we did) and that they are in their right according to their Ts and Cs to charge us. They asked for a fueling receipt. Thank God I know you can't trust car rental companies (they're like insurance companies) so I always keep my fueling receipts. I sent it to them but it's been quiet since. Also, putting the burden of proof on ME is absurd. Why don't THEY prove that the tank WASN'T full when I returned it to Kuperus. Oh yeah, they can't, because it WAS full! Dreadful service. No empathy. And their willingness to call a customer a liar and therefore lose my business for ever is terrible business practice. They used to be the #1 car rental company. Now I hope they go bankrupt. This is not how you treat people.
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