Thank you so much for taking the time to share such a thoughtful and honest review. We truly appreciate your patience during what was clearly a frustrating delivery experience—especially around the holidays. That said, we’re really glad to hear our support team was able to stay closely connected with you and help get things across the finish line. It means a lot to know their proactive communication made a difference during the delay. We’re even happier to hear that now that your Hydrow has arrived, it’s living up to expectations. Hearing that the frustration is starting to fade and the enjoyment is kicking in is exactly what we hope for. Thank you again for sticking with us and for giving Hydrow a chance. We’re excited to be part of your fitness journey.

Thank you for your review, we’re so glad you’re loving your Hydrow and finding the training helpful, and we appreciate your feedback on the seat comfort as you begin your fitness journey!

Thank you for your review. We’re glad to hear our team was able to respond quickly and resolve your question within hours!

Thank you so much for sharing this! We designed Hydrow with longevity in mind, and I'm thrilled to hear you’re still loving your rower after four years — that means the world to us. Knowing that our team has been a meaningful part of your experience is truly appreciated. We’re here to support you every step of the way.

Hi Benjamin - Thank you for sharing your story with us! We’re so glad you finally brought Hydrow into your routine and that it’s already helping you feel more energized. It’s incredible what just a little consistency can do, and it sounds like you’re well on your way to even more wins ahead. We’re cheering you on as you work toward your health goals — you’ve got this.