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iCabbi: The Unsung Powerhouse of Taxi Tech
How a 124-person team commands a $18M revenue business with 666K monthly visits
While everyone chases AI hype, iCabbi quietly dominates the unsexy but critical world of taxi dispatch technology, serving a global fleet from a lean Dublin-based team. Their 666,967 monthly visits reveal a market that's far from dead.
"In a world obsessed with disruption, iCabbi proves that serving a legacy industry with superior tech is the real growth hack."
The B2B SaaS Playbook, Perfected
iCabbi's business model is textbook vertical SaaS: $18M in revenue from just 124 employees means ~$145K revenue per employee. That's enterprise-grade efficiency. Their direct traffic (44%) suggests a sticky, daily-use platform where drivers and operators return without needing to search. The 17% organic traffic shows they're not relying on paid acquisition, but building a moat through utility.
The Trustpilot Paradox
Here's where it gets interesting: a 1.5/5 Trustpilot rating with only 29 reviews. For a company with 666K monthly visits, that's an incredibly low review volume—suggesting either a highly technical user base that doesn't bother with review sites, or a product that's 'good enough' for daily operations but not remarkable enough to inspire advocacy. The keyword 'icabbi issues today' ranking suggests operational friction, but the high direct traffic indicates they've built something indispensable despite the noise.
The tech stack reveals a pragmatic approach: jQuery and Bootstrap (proven, reliable) paired with Tailwind CSS for modern UI. They're not chasing bleeding-edge frameworks—they're building for stability. The presence of 'Swiper' for mobile interactions and 'Lazy Loading' shows they care about performance for drivers using the platform in the field. This isn't a startup burning cash on React Native experiments; it's a team optimizing for what works.
- Market Position: Dominating taxi dispatch with a focused vertical SaaS approach
- Efficiency Metrics: $145K revenue per employee—enterprise-grade profitability
- User Stickiness: 44% direct traffic indicates a daily-use, mission-critical tool
- Global Footprint: Traffic distribution across undefined regions suggests international scale
- Tech Pragmatism: Stable stack (jQuery/Bootstrap) over bleeding-edge frameworks
The Unsexy Unicorn
iCabbi proves that in B2B SaaS, being indispensable beats being viral. Their 1.6M funding against 18M revenue shows capital efficiency that most startups can only dream of.
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Taxi Dispatch Platform - iCabbi
Welcome to iCabbi. Home of the world’s most powerful dispatch technology. We provide taxi companies IT solutions to maximise their business.
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Reviews (20)
iCabby software failure
In months past, the Beck/iCabby App on my Samsung S21 stopped online processing when made with one of my credit cards, even though the card worked fine with in-car card payments made by the cab driver. At first, I switched to in-car card payments which work, then switched the App’s preferred payment method to the credit card of a different bank. That worked, until there was a iCabby security breach resulting in a fraudulent charge of over $500 which was intercepted by my Bank. This resulted in the bank cancelling my card, so I had to have a new card issued. After activating the new card, it worked in all applications except in the iCabby/Beck App. I now have two credit cards, both of which work for in-car Beck payments …but both fail when using the iCabby/Beck App.
Avoid at any cost!
Utter sh*T! Constantly glitching, sending jobs when already on job, everything massively delayed. Driver is flooded with unwanted and unnecessary messages, interface is poorly designed, hard to use and distracting from the road. On the office side is even worse. Avoid at any cost!
We are sorry to hear that you are having issues. It sounds like you may be a driver, therefore, we recommend you let your operator know as many of the issues you are experiencing could be adjusted within the configurations and settings of the platform that is accessible at operator level. However, if you are not a driver, please contact us directly through our Support channels (https://icabbi.com/support) as our goal is to make the platform as easy and as efficient as possible. Thanks for taking the time to submit your comment. Sincerely, The iCabbi Team
ICabbie 👎
I am a driver & since we went with icabbie I am now losing money. It supposed to recognize where driver is clearing & time after time I have to tell customer “I am sorry I cannot pick you up someone else’s was sent”. Even though I cleared there. Cannot check balance throughout the night as it turns over @ midnight. Now let’s talk about the distracted driving app. Here in Thunder Bay, Ontario, Canada we call them follow ons. The system starts giving other trips even though you r on a trip. & as you r trying to turn it off it just keeps giving trips over & over again. This is why the accidents. It is also why customers are having to wait as a driver may have accepted the follow on & now the driver that is clear & could pick them up doesn’t get the trip. In the province of Ontario it is over 500 dollar fine if caught on cell phone while driving. So why are the customers able to call us. Can’t answer the phone. I had to block our own companies phone number.
Hi Henry, Thank you for taking the time to share your experience. We're sorry to hear that your experience with us has not met your expectations and we take all your feedback seriously. If you are continuing to experience these issues, please feel free to contact us directly at [email protected] or via https://icabbi.com/support. We would be happy to discuss your concerns further and work to make things right. Sincerely, The iCabbi Team
Just Avoid!!!
This morning, I couldn't login to the system via my mobile internet but I managed to login via WiFi connection. I called the customer service and they said can't help and advised me to contact to my taxi company's helpdesk. Now, I pay subscription to my taxi company but I can't get any job because of icabbi.
Hi Ozcan, Thank you for your feedback. We’re sorry your experience hasn’t met expectations. If the issue is ongoing, please contact us at [email protected] or via https://icabbi.com/support so we can help. Sincerely, The iCabbi Team
Worst then the worst
Worst then the worst I was warned to stay away an I made the mistake on going with them absolutely useless of a app drivers have to use there phones and have to pull in to use it u can’t delete runs of it that no longer doing sign u up for a long term contract even tho u have paid the £600 up front it’s mad just read the review they haven’t got anything past 2 says it all.. please don’t make the same mistake I did!!!!
Dear Noelene, We're truly sorry to hear that your experience with us has not met your expectations. We take all feedback seriously and are committed to supporting our customers as best we can. We will share with the team to see if we can gain any insight into this. Sincerely, The iCabbi Team
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About icabbi.com
Welcome to iCabbi. Home of the world’s most powerful dispatch technology. We provide taxi companies IT solutions to maximise their business.
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Technology Stack
icabbi.com uses 24 technologies across their website including YouTube Embed, Google Fonts, HSTS, and more.
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Traffic & Audience
icabbi.com receives approximately 667.0K monthly visitors and ranks #65,927 globally. The website has a bounce rate of 42% with visitors viewing an average of 4.1 pages per visit. Users spend an average of 2:19 on the site.
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This page provides publicly available information about icabbi.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit icabbi.com directly at https://icabbi.com.