Hi Katy, We understand your frustration and appreciate you sharing your feedback. Regarding your statement that the service “never worked,” we want to clarify that the campaign on your account was approved and actively running. We also do not have any record of issues, errors, or concerns being reported to our Support team prior to your cancellation request. If something was not working as expected, we would have been happy to review and address it had we been made aware. With respect to cancellation, the monthly subscription cannot be cancelled while any active campaigns remain on the account. This is why our team initially provided instructions on how to identify and cancel active services within the Kliken App. At the time of your request, one campaign was still active, which prevented the subscription cancellation from being completed. Once that campaign was identified, our team cancelled it on your behalf and then processed the cancellation of the monthly subscription. There was no intention to make the process difficult, nor do we benefit from delaying or preventing cancellations. We want to be clear that Kliken is not a scam. Subscription and campaign management is handled within the app so customers retain full control of their services. Your subscription has now been fully cancelled, and no further charges will occur. Kind regards, The Kliken Team

We’re sorry to hear about your experience and that you chose to cancel. We’d like to clarify a few points for anyone reading: It’s very common not to personally see your own Shopping ads. Google decides when and where ads appear based on many factors, and if you’ve already interacted with your own site or products, it often won’t show you the ads again. Google prioritizes reaching new potential buyers rather than repeatedly showing ads to the business owner. If your campaigns were limited to Google Product Listings, these placements are designed to show dynamically in the Shopping tab to relevant shoppers. Advertisers themselves may not see their own listings, but this does not mean they are not running. When creating your first campaign, you can either connect your existing Google Merchant Center account or create a new one through our system. This option is an explicit step in the onboarding process. There is no trickery occurring here, but we're happy to provide feedback to our product team on ensuring the commentary on the page leaves no room for confusion. Each customer has a single central account, which may contain multiple campaigns. All campaigns are connected to one Merchant Center and Ads Account. The description of “signing up multiple times” doesn’t reflect how the system actually works, so we're uncertain if you signed up for 1 account (and multiple products), or multiple accounts - which would certainly cause issues in the overall usage of the platform. Once campaigns are live, transferring to a different Merchant Center requires complex manual migration, which is why it’s not generally recommended. As no account information was provided with this review, we cannot investigate further or provide a factual review of what occurred. If you’d like us to look into your case in detail, please reach out directly with your account details. Kind regards, The Kliken Team