Dear Fiorenzo, Thank you very much for the 5-star review and your kind words. We are delighted to hear that you are satisfied with our services and have booked with us before. Thank you for your loyalty. Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service. With kind regards Ihr Kreuzfahrtberater-Team

Dear Jacobs, Thank you for taking the time to leave us a 5* review, we appreciate your positive feedback. We are delighted to hear that you are happy with our customer support team. We are happy to assist you with any maritime plans or requests. Please do not hesitate to contact us. With best regards from Ahrensburg Your Kreuzfahrtberater team

Lieber Herr Kubitschek, vielen herzlichen Dank für Ihre Rückmeldung und die 5-Sterne-Bewertung. Wir freuen uns sehr, dass Ihnen unser Service gefällt. Gerne sind wir auch zukünftig bei maritimen Plänen oder Fragen für Sie die. Bitte zögern Sie nicht, uns zu kontaktieren. Mit besten Grüßen Ihre Kreuzfahrtberater-Team aus Ahrensburg

Dear Feliks, Thank you for sharing your experience with us. We are sorry to hear that you're not satisfied with our service. You can find a lot of informaton on the page of your respective voyage on our website (e.g. such as the itinerary, information abut the ship you're travelling with, basic included services and included services within your chosen rate etc.). The cruise line you have chosen includes all meals in the buffet and the main restaurants as well as drinks in the buffet restaurant (mineral water, soft drinks, table wine, tea, coffee). In case you would like to enhance your travel experience and add more packages to your booking, please kindly log in to the cruise line page that we have already mentioned within the emails with your personal booking details. Here you can pay for your cruise, book a beverage package of your choice (which differ in the range of drinks they include; the beverage packages additionally include drinks in the various bars on board as well as a wide selection of non-alcoholic and alcoholic beverages), book an internet package or shore excursions of your choice or reserve specialty restaurants and other services on board. We usually reply within our opening hours, which you can see here https://www.kreuzfahrtberater.de/impressum, and depending on the request volume of all our customers always as soon as possible. Your satisfaction is important to us! Please kindly note that we have replied to most of your questions/requests within a few hours and that there's currently one email left to answer. Our team of experts will get back to you as soon as possible. In case there are more questions or wishes, please feel free to contact us. We are always at your service. With kind regards Your Kreuzfahrtberater.de team