laivly.com
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Laivly: The AI Co-Pilot for Call Centers
83 employees, $12M revenue, and a mission to automate customer service.
In a market saturated with generic chatbots, Laivly is taking a surgical approach to customer service automation. They aren't just replacing agents; they are augmenting them with 'Sidd', an AI platform designed to handle the high-volume, repetitive tasks that plague modern call centers.
"Laivly isn't building a chatbot; they are building a digital workforce that works alongside humans."
The Growth Trajectory
With $12M in revenue and a lean team of 83, Laivly is operating with a revenue-per-employee of approximately $144k. This suggests a focused, efficient operation typical of B2B SaaS companies scaling their enterprise sales. While their global rank of #2.1M might seem low, their traffic composition is telling: 31% direct traffic indicates strong brand recall and repeat usage, a critical metric for retention in the B2B space.
The Target Audience
Laivly is squarely targeting the C-suite of enterprise call centers. With leadership like Jeff Fettes (CEO) and Matthew Bruno (CRO), the company is structured for B2B sales. Their value proposition—reducing friction and handling autonomous cases—resonates with CFOs looking to optimize OpEx. The presence of VP-level architecture roles suggests they are engineering-heavy, capable of complex integrations that competitors often struggle with.
The keyword data reveals a fascinating insight into their market position. While they compete on their own brand name, they are indirectly competing with high-volume terms like 'lindy ai' (31,800 monthly searches). This suggests a crowded market where Laivly must carve out a niche focused specifically on the 'agent assist' and 'autonomous case handling' workflow rather than general AI chatbot capabilities.
- Dual-Track Strategy: Offers both real-time agent assist (augmentation) and autonomous handling (automation).
- Tech Stack Modernity: Utilizes Tailwind CSS and jQuery, suggesting a focus on rapid UI development and compatibility with legacy systems.
- Leadership Depth: The executive team covers Product, Architecture, and Revenue, indicating a balanced approach to scaling.
The Verdict: A Quiet Giant?
Laivly is executing a classic enterprise play: build deep, sell high, and ignore the noise.
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Laivly | Enterprise AI for Modern Contact Centers
Discover Sidd, Laivly’s AI platform powering the future of customer service. From real-time agent assist to autonomous case handling, Laivly helps call centers work smarter, faster, and with less friction.
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Reviews (3)
Good Approach
All laivly support has been very approachable and quick to resolve all concerns.
Amazing functionality from SIDD
Sharing amazing feedback on the usage of SIDD, as an admin user, I can easily track the agents on how they are implementing SIDD, and because of this usage, I'm seeing strong positive progress on their AHT per call. Since this helps the agents to have or build better documentation with more accuracy, plus it saves information that is needed, like numbers or important data.
Leaders best tool
Using Sidd has made leading my team so much easier. It offers insights into contact drivers, agent behaviours and analytics that I wouldn't otherwise have had access to. It also makes onboarding new agents so much easier which helps with training, consistency and compliance.
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About laivly.com
Discover Sidd, Laivly’s AI platform powering the future of customer service. From real-time agent assist to autonomous case handling, Laivly helps call centers work smarter, faster, and with less friction.
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Technology Stack
laivly.com uses 25 technologies across their website including Wistia, Font Awesome, Google Fonts, HSTS, reCAPTCHA, and more.
Video
Wistia
Fonts
Font Awesome, Google Fonts
Security
HSTS, reCAPTCHA
Error Tracking
Sentry
Programming Languages
PHP
CMS
Contentful, WordPress
Traffic & Audience
laivly.com receives approximately 11.0K monthly visitors and ranks #2,165,713 globally. The website has a bounce rate of 50% with visitors viewing an average of 1.6 pages per visit. Users spend an average of 0:37 on the site.
The majority of laivly.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about laivly.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit laivly.com directly at https://laivly.com.