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Lifeworks: The $555M Mental Health Giant
Analyzing TELUS Health's B2B wellness platform with a 1.3-star rating
In the crowded corporate wellness space, Lifeworks doesn't just compete—it dominates through sheer scale and enterprise integration. Yet behind the $555M revenue facade lies a paradox: a massive digital health platform struggling with user satisfaction.
"Lifeworks proves that in B2B health tech, scale and stickiness often trump user satisfaction."
The Enterprise Paradox
With 54% direct traffic and 23% organic search, Lifeworks shows strong brand recall among enterprise clients. However, the 1.3-star Trustpilot rating (55 reviews) reveals a stark disconnect: the platform solves organizational needs while frustrating individual users. This is classic B2B dynamics—where procurement decisions prioritize compliance and features over end-user experience.
The TELUS Health Umbrella
The keyword data tells the real story: 'telus health' (16,570 monthly searches) dwarfs 'lifeworks' (4,010). Lifeworks isn't a standalone brand—it's a strategic asset within TELUS Health's ecosystem. The platform's true power lies in its integration capabilities, not its standalone brand equity. This explains the heavy reliance on direct traffic from enterprise clients.
The tech stack reveals a modern, scalable architecture: Next.js for performance, AWS for infrastructure, and Contentful for content management. Yet the user experience clearly hasn't caught up. With only 144K monthly visits for a $555M revenue business, Lifeworks operates in a high-touch, low-traffic model typical of enterprise SaaS—where a single client contract can be worth millions, making web traffic a vanity metric.
- Enterprise-first architecture: 54% direct traffic indicates strong client portal usage
- Brand dilution: TELUS Health searches 4x more than Lifeworks specifically
- Revenue efficiency: $555M from 144K monthly visits = $3,855 revenue per visitor
- User experience gap: 1.3-star rating suggests product-market fit issues at user level
The B2B Health Tech Playbook
Lifeworks demonstrates that in enterprise software, procurement power beats user sentiment. For investors and founders, the lesson is clear: build for the buyer, not the end-user—and wrap it in a modern tech stack to scale.
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Comprehensive wellbeing solutions for employers | TELUS Health
Supporting the mental, physical and financial health of organizations and individuals around the globe.
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Reviews (20)
Lifeworks
Lifeworks, now Telus EAP is absolutely abysmal. It’s basically a series of free questionnaires and free videos. Want real help with a human then you have to navigate (dark patterns) the technical term for a series of deliberate glitches and misdirections to steer you away. Then eventually you speak to an online chat after using chat gpt to give you a list of workarounds, then face a gatekeeper with poor English who asks you a load of questions so they can fill in the form for you. This gatekeeper acts like a third world country employee who’s on piecework bonus for stopping as many people getting real help. So you can’t take your time and fill in your own form like an adult. Then they give you arbitrary reasons as to why you aren’t eligible and eventually you get redirected back to your GP. Essentially it’s a buzzword tickbox system so employers can pay next you nothing and claim they offer private healthcare as a benefit.
Took 6 years and two attorneys just to…
Took 6 years and two attorneys just to settle a very simple QDRO. Im appalled that this company doesn’t have criminal charges on them.
If you like being ignored then come…
If you like being ignored then come here. It is the worst place to work and to receive services.
Life works totally dropped the ball
Life works totally dropped the ball. I have had access to this service for the past nine years through my employer and haven't had to access it for anything. Over the last few weeks my life fell dramatically apart and I'm struggling to keep my head up. I decided to try life works. I tried to book a counselling appointment but the appointment they gave me was weeks away. I noticed a button that said get help today. I pressed it and was brought to a chat with someone. I told them I really needed help. They proceeded to ask me all the information I have already provided. They left the space of about a minute between questions to get the information I had just filled out. This took 15 minutes. When we were finally done the guy started asking me random questions about how long I've worked at my company and If I was management. I asked why he needed to know this, he said just for survey reasons. I got so turned off. I was reaching out struggling and actually needed help and this guy had the nerve to ask me survey questions? I told him I really just wanted to speak to a counsellor, he said okay we can chat on here or I can call you. HE WAS THE COUNSELLOR!!! I thought he was just like an admin thing or even a chat bot. There is no way in hell I'm talking to a counsellor who can't read between the lines and not try and gather useless infomation when someone is saying they are falling apart and struggling. WILL NEVER ACCESS THIS AGAIN.
This company only makes matters worse…
This company only makes matters worse for employees. I don’t know one employee at my bank who didn’t have a horrible experience with them. They nearly ruined my career on two occasions. My boss even said that this was also the case for other employees she managed. Worst case management people on the face of the earth. My case was given to someone who went on leave for a month and when I came back my case was so messed up I ended up having to pay back some of my disability. On another occasion I went to them for help with insomnia that I had after I left a very scary abusive situation. I just asked for a little understanding and some accommodation while I recovered and they flat out refused and sent the report to my new boss when I screamed at them not to. I was fine with not getting the support but to disclose this to a new boss destroyed my work relationship with her and nearly ended my career. These people are the absolute worst in the industry. Horrible case managers!!!!! If you are a company please cancel your contract with them.
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About lifeworks.com
Supporting the mental, physical and financial health of organizations and individuals around the globe.
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Technology Stack
lifeworks.com uses 14 technologies across their website including Contentful, Amazon S3, Amazon Web Services, OneTrust, and more.
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lifeworks.com receives approximately 144.1K monthly visitors and ranks #215,502 globally. The website has a bounce rate of 36% with visitors viewing an average of 4.4 pages per visit. Users spend an average of 2:38 on the site.
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This page provides publicly available information about lifeworks.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit lifeworks.com directly at https://lifeworks.com.