logisticare.com
logisticare.com
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Logisticare: The $1B Healthcare Logistics Ghost
How a 2,600-employee giant dominates non-emergency medical transport with invisible tech
Logisticare moves 60 million patients annually, yet most founders have never heard of it. This is the story of a $999M revenue beast that owns the infrastructure behind Medicaid transport—and why its 1.4-star rating might be its most important signal.
"When your direct traffic is 5x your organic search, you don't have a marketing problem—you have a lock-in problem."
The Invisible Middleman
Logisticare isn't a consumer brand—it's the infrastructure layer between Medicaid agencies and transportation providers. With 67K monthly visits mostly from providers logging in, they've built a B2B2C moat where the end-user (patients) never touch their platform. The 74% direct traffic proves it: thousands of providers have no choice but to start their day at logisticare.com.
The Modivcare Rebrand Signal
The data reveals a fascinating tension: 'Modivcare' gets 10,910 monthly searches—10x more than 'logisticare'. This isn't SEO noise; it's a company in transition. While the parent brand scales, Logisticare remains the operational backbone. For product leaders, this is a case study in brand vs. infrastructure: the interface changes, the data pipes don't.
The Trustpilot score tells the real story. A 1.4/5 rating with 58 reviews isn't failure—it's the tax of being the mandatory middleman in a broken system. When you're the only button providers can click, negative reviews become a proxy for systemic healthcare friction, not product-market misfit.
- Dominates the 'logisticare provider login' keyword cluster (2,610 combined monthly searches)
- Zero detected modern tech stack—likely legacy infrastructure, which explains the lock-in
- Key hires include EDI analysts and data engineers, signaling deep integration with payer systems
Build for lock-in, not love
Logisticare proves that in regulated infrastructure, mandatory usage beats user satisfaction every time. The real product insight? Own the workflow, own the data, own the relationship—and let the reviews be damned.
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Reviews (20)
Courtney was my CSR
Courtney was my CSR. She did an amazing job! I was upset because my ride never showed and she was so kind to me and helped me feel better and more safe than I was feeling. She took very good care of me. I wish she could help me everytime I call.
Unpleasant phone call
I simply wanted to clarify the information that I was going through to the screener/ operator and on my end it seems like I was being yelled at! If that was the case it was not appreciated the tone came across short plus quick tempered. One never means to cause confusion nor make anyone’s day hard I just want what is being communicated clear and timely!
They lie to much
You guy's lied on me about my pickup time and give me a route number, Then when it's time for me to leave you wait till that Day of pick-up to tell me I'm not registered, You guys lied and are terrible
This company is a total fraud
This company is a total fraud. Humana has contracted rideshare services through them, and they have yet to come pick me up for any of my appointment. I’ve had quite a few since January, many of which are related to significant cardiovascular events. Because of our visual impairment, I do not have Access to their services because I “don’t have a driver.“ Avoid them like the plague.
It's 10 months later MODIVCARELESS and NO RESOLVE!
Hello, I am writing about my personal experience with Modivcare from New Mexico as a patient who has had a failure to achieve any reimbursement for travel made on 1/10/2023. This company has a duty to reimburse patients which must travel long distances to receive care when a locally available doctor does not exist as is the case in many smaller towns. This company from the start was incapable at providing me the necessary forms/ trip travel logs with (weeks) of advanced notice of an upcoming Drs. appt. This is because they had to "send them to me in mail" << what a joke it's 2023 and we all have computers and email, but not these guys because they only accept STONE-AGE FAXES or sent copys! The only reason for this is because they are intentionally trying to make the process as difficult as possible PERIOD. They eventually sent the forms I requested weeks prior which I received WEEKS AFTER THE APPT! Usually the people you reach by phone are pleasant enough but the results are 180 degrees from the conversation! Since I did NOT have the forms at the time of my appointment I had to now send those forms to the doctors office by mail. Weeks later they were signed off on and then placed in the mail to be sent back to me. Next the for Mileage reimbursement logs were sent to Modivcare, or as I like to call them MODIVCARELESS! The address they were sent to was as follows on "their" forms. Modivcare Claims Dept 798 Park Ave. NW., 4th Floor Norton, VA 24273. As weeks go by I received no paid claim. Again after multiple hours on the phone I reached someone who suggested the claim was not paid because it was missing a "Trip/Job#" I was like may I have that so I can re-submit the claim and the customer relations person gave it to me. YOU KNOW IT WOULD HAVE BEEN NICE IF YOU WOULD HAVE CONTACTED ME TO LET ME KNOW THAT THERE WAS A PROBLEM IN PROCESSING MY REQUEST, BUT NO JUST DEAD SILENCE FROM MODIVCARELESS. Mind you this was the second time I sent the forms to Modivcareless before I received the needed information a CSR to resubmit the forms with the trip# a simple 6 digit # which they have BTW yet need you to ink it in form them after all their initial failures to correct their incompetence from the start. So again the forms were sent, and still 9 MONTH'S LATER no reimbursement, So I contacted the STATE OF NEW MEXICO ATTORNEY GENERALS OFFICE AND FILED A WELL DESERVED COMPLAINT FOR FAILURE OF SERVICE UPON MODIVCARELESS. And since BCBS has stepped in to attempt to rectify the situation since they are the ones who CONTRACT this service through MODIVECARELESS. As of today I have still not been made whole. I WILL CONTINUE TO INFORM THE PUBLIC AT LARGE ABOUT THIS SMILE IN YOUR FACE AND DO NOTHING COMPANY FOR A TIME EQUIVALENT TO THE TIME FROM JANUARY 10TH OF 2023 UNTIL MY RE-IMBURSEMENT OR MY INVOLVEMENT OF MY ATTORNEY AS THE COSTS GO UP. Do yourself a favor and do not use this company for anything other than toilet paper, and if you are considering using this company as as a solution like BCBS put them to the test and see how well they keep their word before doing ANY BUSINESS with them. In my Experience they are "ABSOLUTE GARBAGE" as they smile and say they'll fix it to your face! NOPE, NATA, NO on MODIVCARELESS!
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About logisticare.com
Company Overview
Traffic & Audience
logisticare.com receives approximately 67.8K monthly visitors and ranks #414,563 globally. The website has a bounce rate of 30% with visitors viewing an average of 4.0 pages per visit. Users spend an average of 1:24 on the site.
The majority of logisticare.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about logisticare.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit logisticare.com directly at https://logisticare.com.