medexpress.com
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MedExpress: The $947M Urgent Care Behemoth
Why a 19.8M monthly visit powerhouse is failing its customers online
MedExpress operates 2,453 urgent care centers across America, generating $947.1M in revenue. But its digital presence tells a different story—one of a massive physical footprint struggling to translate into online trust. With a 1.3/5 Trustpilot rating and 20,636 monthly website visits, the gap between physical scale and digital reputation is staggering.
"A $947M revenue giant with 2,453 locations shouldn't be struggling to convert 192K monthly searches for 'urgent care near me' into loyal customers."
The Traffic Paradox
Here's the brutal math: MedExpress ranks #1.4M globally with 20.6K monthly visits, yet 'urgent care near me' gets 192K searches monthly. They're capturing just 0.01% of that demand. Their organic search traffic (64%) and direct traffic (28%) show brand awareness, but the conversion funnel is clearly broken. The top keyword 'medexpress' (22K volume) suggests people are searching for them specifically, but 'urgent care near me' (192K) is where the real money is—and they're not winning it.
The Trust Crisis
390 Trustpilot reviews at 1.3/5 stars is a catastrophe for a healthcare brand. This isn't just a few unhappy patients—it's systemic failure. Compare this to their physical scale: 2,453 centers serving millions annually. The digital experience clearly isn't matching the in-person promise. When your Trustpilot rating is worse than most budget airlines, you have a fundamental brand problem that no amount of urgent care centers can fix.
The tech stack reveals a company trying to solve 2024 problems with 2014 tools. jQuery and Bootstrap are still present alongside Tailwind CSS—this screams legacy codebase with fragmented development teams. Adobe Launch suggests heavy marketing investment, but D3.js hints at data visualization needs that aren't being met by their core platform. The result? A Frankenstein's monster of technologies that likely creates a disjointed user experience.
- 25,861 backlinks but only 20.6K monthly visits—link equity isn't converting to traffic
- Top 5 keywords are brand searches, not category searches—people know MedExpress, but they're not finding it when they need urgent care
- 73.5% traffic from 'undefined' country—analytics tracking is fundamentally broken
- Contact emails route through GoHealth and Optum360—partnership model creates confusion
The Bottom Line
MedExpress is a brick-and-mortar giant with a digital identity crisis. They've built a $947M physical empire but are losing the digital war for urgent care demand. The question isn't whether they can scale—it's whether they can survive the next decade when healthcare moves online and their digital foundation is this weak.
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5 keywordsHow is Medexpress's SEO?
Meta Tags
Urgent Care and Walk In Centers | MedExpress
MedExpress is an urgent care center that provides immediate walk-in treatment for illnesses and injuries, wellness exams, and employer health services.
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MedExpress
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Reviews (20)
Great service
With the bad reviews i was very concerned but i have no complaints. I order on the Wednesday and recieved the goods on Friday. Great service and delivery!!
Taking money before order fulfilled
My first two orders for mounjaro were fairly smooth, but trying to change to Wagovy because of the cost, I currently have two orders on hold with full payment taken out of my bank account ( over £200) and I can’t get a response from Medexpress. Going to give it another couple of weeks then try to get a refund. I would rather have the medication as I’ve lost 2stone over approximately 5 month on the lowest dose of mounjaro by intermittent fasting, moving more and trying to cut right back on processed food. I’ve also reversed my type 2 diabetes. I have a low dose and a higher dose of Wagovy on order ( long story) but as I said zero communication from Medexpress.
Feeling gaslighted my Medexpress
Feeling gaslighted by Medexpress. They messaged me telling it was time to reorder & when I did they wouldn’t prescribe. Just had another message asking me to reorder. It’s too late now I’ve ordered through Ashcroft pharmacy no issues & was also much cheaper. So thanks for driving me away
Very disappointed in there customer…
Very disappointed in there customer service & with holding prescriptions for there benefit making up rules that suit them will be Trying different suppliers
You just can't get a reply from anyone
You just can't get a reply from anyone, they keep your order for ages and when you try to email them to find why it's not prescribed you just get an automated email from support. There's no phone number to call them on and they are only open 9-5 Monday to Friday, absolutely rubbish company, even lost my order as they send it out by royal snail and it took over 2 weeks for them to remedy it. Don't bother using this company, they take your money quick enough and then don't give a toss.
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About medexpress.com
MedExpress is an urgent care center that provides immediate walk-in treatment for illnesses and injuries, wellness exams, and employer health services.
Company Overview
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Technology Stack
medexpress.com uses 7 technologies across their website including Adobe Launch, Priority Hints, Twitter Cards, and more.
Tag Managers
Adobe Launch
Performance
Priority Hints
Web Standards
Twitter Cards
CSS Frameworks
Bootstrap, Tailwind CSS
JavaScript Libraries
D3.js, jQuery
Traffic & Audience
medexpress.com receives approximately 20.6K monthly visitors and ranks #1,404,309 globally. The website has a bounce rate of 63% with visitors viewing an average of 1.4 pages per visit. Users spend an average of 0:21 on the site.
The majority of medexpress.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about medexpress.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit medexpress.com directly at https://medexpress.com.