mercy.net
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Mercy: The Healthcare Giant That Scaled on Trust
How a 31,000-employee system dominates regional health with a $6B+ revenue engine
In an industry obsessed with disruption, Mercy proves that scale and trust still win. With 44 hospitals and 2.9 million monthly visitors, this isn't a startup—it's a healthcare empire built on one simple promise: 'Your life is our life's work.'
"Mercy's 63% direct traffic proves they've built a brand that patients seek out directly—not a platform they stumble upon through search."
The MyMercy Moat
The data reveals Mercy's secret weapon: 'MyMercy' isn't just a patient portal—it's a retention engine. With 38,070 monthly searches for 'mymercy' alone, they've created a sticky digital experience that locks patients into their ecosystem. This isn't healthcare; it's healthcare-as-a-service with 8,180 monthly login attempts driving engagement.
Regional Dominance Strategy
While other systems chase national expansion, Mercy dominates four states (MO, AR, OK, KS) with precision. Their 44 acute care hospitals and 700+ clinics aren't scattered—they're strategically placed to capture 97.5% of their traffic from undefined (likely US) regions. This is a playbook for regional hegemony, not global ambition.
- Tech stack built for reliability: jQuery, Bootstrap, and Tailwind CSS—proven tools over bleeding-edge frameworks
- Analytics stack: Google Analytics + Mouseflow + Dynatrace = obsessive patient journey tracking
- Social presence: 4 channels, 2.8/5 Trustpilot rating—honest feedback loops over polished PR
The Trustpilot rating of 2.8/5 with only 3 reviews is telling—this isn't a brand chasing online sentiment. It's a massive, physical healthcare system where digital presence serves the infrastructure, not the other way around. The tech stack reads like a 2015 playbook, but it works because reliability trumps innovation when lives are on the line.
The Unsexy Truth About Scale
Mercy proves that in healthcare, trust and infrastructure beat innovation. For founders: sometimes the best strategy isn't disruption—it's domination through depth.
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5 keywordsHow is Mercy's SEO?
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Mercy | Doctors, Hospitals & Clinics in MO, AR, OK & KS
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
Your life is our life's work | Mercy
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Reviews (3)
The best clinic for women
The best clinic for women. I've got excellent service here. Dr. Freeman is a great professional that does an amazing job for women. His assistant was also very attentive and polite.
If there was a Zero star option I would…
If there was a Zero star option I would pick it. Unreasonable staff won't listen - these doctors must not want new patients. Rude and unhelpful, you can tell this place & its staff are not very professional; its obvious I'm in Arkansas Horrible experience, don't waste your time bc this place does not care
Incompetent Billing and Customer Service
Mercy billed my sleep study (and related services) incorrectly in Feb 2025. I am still fighting with them to correct their billing mistakes. Their customer service and billing departments are incompetent. (1) after 2 months, they threatened to send me to collections (2) they ignore my repeated requests to rebill correctly (3) I am no billing expert but it looked to me like they tried to commit fraud. They never applied the Allowed Amount negotiated by my insurance (4) they take days or weeks to respond to portal requests (5) they ignore my questions on portal requests (6) they make inappropriate demands. (they demanded to know the person I spoke to at my insurance. Note: I don't have to disclose that.) (7) I remind them that I have the RIGHT to request that they re-submit the invoice and rebill correctly.... yet they still refuse to do so (8) I reported them to the BBB. Mercy refused to work with the BBB even though I gave permission to the BBB to access my billing account (9) they've wasted hours and hours of my time bc they do not know how to bill On top of all that, the sleep study was not interpreted with up-to-date information. I had a sleep study in Phoenix AZ in 2010 that was done correctly. (That's 15 years ago!) Very disappointed in Mercy's sleep study program, Pulmonologists, billing team, and customer service team. I do not recommend getting care at this hospital or health system. I am in medicine, and I know a little about billing. I will continue to fight their billing dept until they bill correctly. I am not happy with a $5000+ bill that would be covered by my insurance, if Mercy could just get their act together.
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About mercy.net
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
Company Overview
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Technology Stack
mercy.net uses 17 technologies across their website including AWS CloudFront, DoubleClick Floodlight, Google Ads, Zendesk, and more.
Cloud & Hosting
AWS CloudFront
Advertising
DoubleClick Floodlight, Google Ads, Facebook Pixel
Customer Support
Zendesk
Analytics & Marketing
Dynatrace, Mouseflow, Google Analytics
Tag Managers
Adobe Launch
Performance
Lazy Loading, Priority Hints
Traffic & Audience
mercy.net receives approximately 2.9M monthly visitors and ranks #15,699 globally. The website has a bounce rate of 27% with visitors viewing an average of 6.0 pages per visit. Users spend an average of 5:07 on the site.
The majority of mercy.net's traffic comes from undefined, undefined, .
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This page provides publicly available information about mercy.net. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit mercy.net directly at https://mercy.net.