mobilia.ca
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Mobilia Canada
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Reviews (10)
We visited Mobilia in Pte Claire…
We visited Mobilia in Pte Claire Montreal. Joe Mahout was very helpful and accommodating dealing with an exchange and helping us with or purchases. Stefanie on the design side gave us insight to matching colours for rugs and accessories. We will make all our future furniture purchases with these two very helpful employees.
Furniture is very nice. but....
Furniture is very nice, but the delivery experience was dreadful. The delivery personnel are not properly prepared or experienced. They did not protect our floors and very nearly damaged our home, with mud, snow, and dirt on the floors and walls. You pay a fee to go through something like this? It's ridiculous. Never again.
Horrible after-sales service.
Horrible after-sales service. We have been waiting for our sofa for three months. We contacted customer service directly by phone because we received no response by email despite multiple follow-up requests. On the phone, we were told to follow up by email — which is exactly what we had already been doing, without any reply.
Far from satisfactory
Today, I received the purchased items, and I must express my disappointment. For the Queen bed: - The bed could not be assembled. - The items shipped do not match what was ordered. - There is a damaged corner wooden piece supplied. For the corner sofa recliner: - The two sections of the recliner are different colors. - The recliner motor works inconsistently. - The condition of the packaging—ripped, taped, and dirty plastic, along with ripped and retaped cardboard—suggests that the items were repackaged. - The control station has loose screws, and the fabric condition indicates that the reclining section is likely a floor model. This experience has been far from satisfactory.
We purchased a modular sofa from Mobilia Burlington
We purchased a modular sofa from Mobilia a few years ago and, at the time of sale, were strongly encouraged to buy the 5-year Zuchora insurance. We were told it would cover wear and tear and make any issues simple to resolve. Unfortunately, our actual experience has been the opposite. Two years in, the sofa developed its first issue. What followed was nearly a full year of unreturned emails, multiple unsuccessful repair visits, and a constant need for us to follow up just to get basic information. There was no continuity, no clear point of contact, and long stretches where communication stopped unless we chased them. Eventually, Mobilia approved a replacement piece and instructed us to visit the Burlington location before a specific deadline. We did — spending about an hour choosing the replacement and completing their paperwork. We were told we’d be contacted when the part arrived. That call never came. After more than a month of waiting, we contacted them ourselves, only to be told (in a surprisingly dismissive tone) that the replacement had been sitting there for some time — and that we should have called earlier. Today we went in to pick it up, we were unexpectedly told we needed to pay over $800+ because they had “no record” of the replacement request or the paperwork we had completed with their own staff. I had to sit there and call Burlington store to be interupted by a haughty staff member who lacked the understanding or manners required of a customer service representative. Lost another hour of my day and left empty handed, because there was no resolve yet again. At this point, we’ve lost hours of our time and all confidence in both Mobilia’s customer service, product quality and the value of the insurance they sell so aggressively (ZUCHORA HOME - be very wary). The process has felt disorganized at every step, with communication breakdowns and contradictory information depending on who we spoke to and a extreme lapse in resolution. In our experience, the insurance was effectively useless, and the warranty process was far more complicated and time-consuming than it needed to be. Mobilia needs to be in the middle of the process but cannot help you in any way, whereas the insurance folks lack the communication skills within the company let alone with you as they payee. Buyers should be aware of what they might be walking into if they rely on post-purchase support. The product is an elevated IKEA product, with higher prices and MUCH worse customer service.
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About mobilia.ca
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Technology Stack
mobilia.ca uses 3 technologies across their website including Cloudflare, Cloudflare Turnstile, Font Awesome.
Cloud & Hosting
Cloudflare
Security
Cloudflare Turnstile
Fonts
Font Awesome
Traffic & Audience
mobilia.ca receives approximately 163.6K monthly visitors and ranks #207,968 globally. The website has a bounce rate of 47% with visitors viewing an average of 4.0 pages per visit. Users spend an average of 1:56 on the site.
The majority of mobilia.ca's traffic comes from undefined, undefined, .
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This page provides publicly available information about mobilia.ca. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit mobilia.ca directly at https://mobilia.ca.