Exceptional Customer Service from Naked Insurance in a Very Frustrating Situation

Naked Insurance was incredibly helpful and understanding in what turned out to be a very frustrating situation for me. I had taken out insurance with them to finance a car purchase, after WeBuyCars assured me that the vehicle was ready for collection. Unfortunately, that assurance turned out to be false, and over the course of three weeks I was repeatedly misled with promises that the car was repaired and roadworthy, only for new and serious issues to be uncovered each time. In the end, the deal completely fell through, despite all the time, money, and effort I had already put into preparing for it. When I contacted Naked Insurance to explain what had happened, they immediately put me at ease. Their team listened patiently, understood the stress I had been put through, and without any hassle at all processed a full refund for the policy I had already paid. At a time when I felt completely let down by the dealership, Naked was a breath of fresh air and their professionalism, kindness, and willingness to resolve the situation so smoothly really stood out. It’s rare these days to find a company that makes you feel they truly care about their customers, but Naked Insurance proved to me that they do. I can confidently recommend them to anyone looking for reliable service and genuine support.