ngurealestate.com.au
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be careful
be careful if you are a buyer, because Agent will not allow to see your property via making excuses like Dogs are in back yard, Property is tenanted until you will pay deposit and send them confirmation of finance. staff will tell you lot of thing but do not trust them for a cent until you will get everything in written whatever agent is lying to you just cover the cooling off periods, Please do not believe if they have hindered of unseen buyer interested only in property you are buying , do not fall into Agents trap, and they do not have any interest in you , please care for your money as it is your hard earned dollars. Agent are unethical lawyers only for their money to get rid off from you once you have signed the paperwork and stuck in their trap
REVIEW JEAN CAPPER
REVIEW JEAN CAPPER NGU Real Estate, Brassall QLD The real estate agency that I was originally with was sold to NGU. I have had a range of property managers, some better than others. NGU state “we are committed to delivering outstanding results whether you’re buying, selling or renting property”. That’s not true. “We are not just another real estate agency – we’re industry game changers, challenging traditional methods and redefining how real estate is bought, sold, and rented. Our track record speaks for itself, and we invite “We are committed to providing a comprehensive and superior real estate experience. Our vision is to exceed our client's expectations every time whilst setting standards of excellence in our market place.” That’s not true. The last two property managers, have been poor quality and done a less than satisfactory job of managing the property. They have failed to identify damage to the property, failed to report it to the owner, provided false inaccurate inspection reports, failed to address and correct the matter, failed to manage the tenant. The property manager’s primary responsibility is to protect the owner’s investment & ensure a steady flow of income by effectively managing the rental. Jean Capper did not protect the investment property well and did not inform the owner. There was damage done to the property & failed to follow up ensure that the damage was repaired by the tenant. Part of the property manager’s duty includes conducting regular property inspections as well as overseeing repairs. While inspections were done Jean and Kimberley they failed to identify & report on damaged done to the garage door. The damage was clear in the pictures they took, however they failed to report on it, failed to notify the owner of the damage, failed to issue a breach notice without being instructed to, failed to follow up and see that the damage was rectified and the property return to the condition it was provided. As part of the inspection Jean failed to check gutters as part of the inspection which were full of leaves and needed attention. The previous owner of the business their staff did this. A property manager charges the owner a management fee, to properly manage the property and see that it is maintain to the standard it was provided. They receive payment from the owner to care for, follow owner’s instructions, maintain the property to a high standard, ensure that it is maintained to the standard it was provided to the tenant as well as ensuring it is returned to the condition it was provided as per the lease agreement. While Jean charged the fee and took the money, she did not fulfill her obligations- ensuring lease standards were maintained, failed to follow up on instructions, had to be told to issue a breach notice as instructed for the damage done, failed to manage routine tasks to return property to the provided standard, repeatedly ignored instructions, failed to provided information requested, failed to respond to emails. Jean abrogated her responsibilities. Matters & instructions were raised repeatedly, yet Jean would not address them & ensure that the tenant complied with the terms of the lease he had signed. She withheld information. She failed to learn from her mistakes and provide an accurate, true and correct inspection report. A main role of a property manager is to manage routine tasks delegated to them by the owners & to preserved the value of the properties that they manage while generating income. Jean was disappointing in this regard. She was not proactive. She had to be told what to do with the damage that was done and still it is unresolved. When a property manager does not do their job properly, it can lead to potential property devaluation due to tenant damage & increased stress for the owner. Poor communication & delayed maintenance are common signs of inadequate property management. NGU’s mission statement is just propaganda based on my experience. Overall, the property manager experience with NGU has been frustrating and disappointing. Poor quality communication, not doing the job well, not providing true and accurate information, not following up on instructions, poor management practices I would not recommend NGU for property management. Trying to have matters resolved and going to the business owner has not been productive as they do not reply to emails, phone calls and messages to speak with them. You need to really research well to find a good property manager. I have learnt the hard way; they are few & far between.
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ngurealestate.com.au uses 18 technologies across their website including Alpine.js, jQuery, Slick, Tailwind CSS, Bootstrap, and more.
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Alpine.js
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jQuery, Slick
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Tailwind CSS, Bootstrap
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Ant Design
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Webpack, Vite
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Lazy Loading
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ngurealestate.com.au receives approximately 24.1K monthly visitors and ranks #905,269 globally. The website has a bounce rate of 50% with visitors viewing an average of 3.7 pages per visit. Users spend an average of 1:35 on the site.
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