okai.co
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OKAI: The Underdog in Urban Mobility
A $19.4M revenue company challenging the status quo with 45k monthly visitors
While the world obsesses over Tesla's Cybertruck and Bird's collapse, a quiet revolution is happening on city streets. OKAI isn't just selling electric scooters—they're engineering a $19.4M empire by turning urban mobility into a lifestyle statement, not just a commute.
"OKAI proves you don't need to be the biggest player to dominate a niche—just the one that understands how people actually want to move through cities."
The Traffic Paradox
Here's what's fascinating: 43% of their traffic comes direct. That's not accidental SEO magic—it's brand loyalty. People type 'okai.co' directly into their browser because they've already made the mental leap from 'scooter brand' to 'lifestyle brand.' The 40% organic traffic shows they're winning search for their own name and key terms like 'okai ebikes' (230 monthly searches).
The Silent B2B Play
While consumers buy 'Okai Lite Scooters,' the real money might be in 'okai b2b' (200 monthly searches). With 79 employees and nearly $20M in revenue, they're likely powering corporate campuses, university fleets, and city programs. This dual consumer/B2B model is their secret weapon—diversified revenue streams that pure consumer brands can't match.
Their tech stack reveals a pragmatic, performance-first approach. Built on jQuery and Tailwind CSS, they're not chasing the latest JavaScript frameworks. They're using Slick and Flickity for product galleries, prioritizing user experience over technical flash. It's a stack that loads fast, converts well, and scales without breaking—exactly what a hardware company needs.
- Direct traffic dominance (43%) signals strong brand recall and repeat customers
- B2B search volume (200/month) hints at untapped enterprise revenue streams
- Trustpilot rating of 1.9/5 from 14 reviews exposes a critical customer service gap
- 79 employees generating $19.4M = ~$245K revenue per employee—highly efficient for hardware
The Verdict: A Diamond in the Rough
OKAI has cracked the code on brand loyalty and operational efficiency, but must fix customer experience to scale beyond $20M
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Open Graph Image
http://okai.co/cdn/shop/files/2022_Ebikes_OKAI_BlueBike_6O8A3788_SM.jpg?v=1745287727
Meta Tags
OKAI | Ride In Style!
OKAI is a globally recognized brand on a mission to change urban mobility as we know it. Empowering people everywhere to navigate cities, campuses, and communities in fun, safe, and simple ways
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Reviews (7)
super ebike !
super ebike !
🚲 Disappointing Experience with OKAI…
🚲 Disappointing Experience with OKAI E-Bike & Customer Service I recently purchased an OKAI e-bike with high expectations, given the brand’s reputation for innovation and quality. Unfortunately, my experience has been the opposite. From the moment my order arrived, I encountered a defective e-bike: EB-40. I immediately contacted OKAI customer service expecting swift support. Instead, I have been met with delays, generic replies, and no meaningful resolution. For a premium-priced product, this is unacceptable. Customers should not be left chasing accountability for weeks, especially when dealing with defects on a brand-new purchase. I have now escalated my case directly to OKAI’s executive team, requesting immediate resolution, but the lack of urgency so far is deeply concerning. If unresolved, I chose OKAI in good faith, and I hope the company will step up and demonstrate that it truly stands behind its products and customers. Until then, I cannot recommend OKAI to anyone considering a purchase.
The worst customer service email hell
Don’t get me wrong, I like the scooter, I got two of the for an award at work. One came in with a bad battery. I contacted them online, takes them two days to respond, uploaded photos, videos, invoice and they said, it has a bad battery. It’s brand new, I have sent them everything and the back and forth emails are just unacceptable. It’s been over a month and still no resolution.
Horrible customer support
I sent in my electric scooter for warranty repair, they told me i needed to send everything that came with the scooter back to them and clean it before hand. I cleaned the whole scooter with Clorox wipes and sent back everything that came with it. When i got returned the scooter they supposedly repaired, it had the same issue as when i sent it in (Battery management system faulty). It was also sent back to me with more issues then when it left me, as well as missing the charger and tools that come with the scooter, i sent those back with the scooter because they said they needed everything that came with the scooter or they would not warranty repair it. They told me to send it back to them and they would refund me (neon ultra es40, $1000 was the scooter's price) and i sent it back to them, they confirmed they have received it, but they will not refund me, and they will no longer contact me back no matter how much i try to contact them. This scooter came with a 2-year warranty when i bought it, and i originally sent it for the warranty repairs 3 months after i purchased it.
NO CUSTOMER SERVICE FOR THIS COMPANY!!
NO CUSTOMER SERVICE FOR THIS COMPANY!!! LET'S NOT GIVE OUR BUSINESS TO COMPANIES WITH NO CUSTOMER SUPPORT! WE WILL BE LEAVING THIS REVIEW IN EVERY SOCIAL MEDIA PLATFORM THAT EXISTS!!! THEY HAD ONE PERSON ANSWERING THE PHONE, AND HE HAD NO IDEA HOW TO HELP ME PROGRAM MY FOB FOR MY OKAI SCOOTER! ONE PERSON!!!! LMAO!!!
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About okai.co
OKAI is a globally recognized brand on a mission to change urban mobility as we know it. Empowering people everywhere to navigate cities, campuses, and communities in fun, safe, and simple ways
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Technology Stack
okai.co uses 27 technologies across their website including Google Fonts, hCaptcha, HSTS, AWS CloudFront, Cloudflare, and more.
Fonts
Google Fonts
Security
hCaptcha, HSTS, reCAPTCHA
Cloud & Hosting
AWS CloudFront, Cloudflare
Email Marketing
Klaviyo
Marketing Automation
Smile.io
Advertising
DoubleClick Floodlight, Google Ads
Traffic & Audience
okai.co receives approximately 45.2K monthly visitors and ranks #688,195 globally. The website has a bounce rate of 41% with visitors viewing an average of 2.5 pages per visit. Users spend an average of 2:01 on the site.
The majority of okai.co's traffic comes from undefined, undefined, .
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This page provides publicly available information about okai.co. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit okai.co directly at https://okai.co.