onepilot.co
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OnePilot: The AI-Human CX Revolution
How a 234-person team is generating $37.3M by redefining customer support outsourcing
Customer support is broken. Traditional outsourcing models are bloated, expensive, and painfully slow. OnePilot isn't just fixing the cracks—they're demolishing the foundation and rebuilding with an AI-Human hybrid model that cuts costs by 50% while maintaining 24/7 global coverage.
"They're not just outsourcing support—they're outsourcing the concept of human-only service at scale."
The Growth Equation
With 23,290 monthly visits and 49% direct traffic, OnePilot has built serious brand equity. Their organic search (34%) is dominated by branded keywords like 'onepilot' (5,220 volume) and high-intent terms like 'onepilot careers' (280 volume)—a clear signal they're a destination, not just a tool. The fact that 'one pilot' (770 volume) ranks as their second keyword shows they've captured mindshare even when people get the name wrong.
The Hybrid Model
OnePilot's secret sauce isn't replacing humans—it's enhancing them. Their stack (Bootstrap, Ant Design, Zendesk integration) suggests a sophisticated platform where AI handles volume spikes while humans handle complexity. This is why they can absorb 10x ticket volume during peaks (as evidenced by their Jott case study) without breaking a sweat or their clients' budgets.
- 24/7 coverage across all languages and channels without 3x cost multiplication
- AI-first architecture that scales infinitely while humans focus on high-value interactions
- Proven enterprise-grade reliability (Zendesk, Trustpilot integrations)
- Strong employer brand evidenced by 460+ combined monthly career searches
OnePilot is the blueprint for profitable AI augmentation
While competitors chase hype, they're building a $37M business by making AI work for humans, not instead of them.
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Open Graph Image
https://framerusercontent.com/assets/nGwMi7Ia9V7CoeIclt6F2oHDLKQ.png
Meta Tags
Onepilot - Al & Humans: Redefining CS Outsourcing
Customer care, sales, or KYC across all languages and channels. The best human agents available 24/7, enhanced by AI to reduce costs by up to 50%.
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Onepilot
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Reviews (1)
Onepilot have improved CSAT whilst cutting our costs in half
Onepilot have completely transformed our customer service. Since launching with OnePilot last year we have 1. Reduced time spent on customer issues internally by over 80%. 2. Onepilot have reduced the time to respond to customers by over 100%. 3. Our customers are (almost) always satisfied with their experience with us AND 4. We've cut our Customer Service spend in half. Not only that, they are a really lovely team to work with (shout out to Harry!) Would highly reccommend!
Thank you for your incredible feedback! We're delighted to hear about the positive impact Onepilot is having on your customer service. It's truly rewarding to know that we've contributed to such significant improvements. Thanks again for your trust!
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About onepilot.co
Customer care, sales, or KYC across all languages and channels. The best human agents available 24/7, enhanced by AI to reduce costs by up to 50%.
Company Overview
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Technology Stack
onepilot.co uses 17 technologies across their website including Google Fonts, HSTS, Framer, and more.
Fonts
Google Fonts
Security
HSTS
CMS
Framer
Marketing Automation
HubSpot
Advertising
DoubleClick Floodlight, LinkedIn Insight Tag, Google Ads
Customer Support
Zendesk
Traffic & Audience
onepilot.co receives approximately 23.3K monthly visitors and ranks #819,898 globally. The website has a bounce rate of 39% with visitors viewing an average of 4.9 pages per visit. Users spend an average of 1:09 on the site.
The majority of onepilot.co's traffic comes from undefined, undefined, .
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