paperplane.shop
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http://www.paperplane.shop/cdn/shop/files/PPLogoSocialShare_7d41a48e-9bcb-4d6f-b77f-c751996ee7ba.jpg?v=1616734507
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Paper Planes - Greatness Is A Process | Lifestyle + Apparel
Lifestyle tees, hats, sweatshirts and apparel by Paper Planes - Greatness Is A Process LLC.
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Roc Nation
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Reviews (13)
I ordered 2 items
I ordered 2 items. 1 item was only $18 and the other item was $40. I paid $10 for shipping. After i got a notification that both my items had shipped, i got an email stating that the $40 item was canceled and i got a refund. So this means i paid $10 to ship a $18 item. I contacted customer service about this issue and the represrntative texted me via crll phone stating there was nothing he can fo a d foe me to "sit tight" while he goes over the situation with his colleagues. That was days ago. Now im stuck with paying $10 shipping for a $18 item. Had i known this i wouldnt had made a purchase to begin with. I feel like they scammed me and knee the item was out of stock just to get me to purchase an item that wasnt selling. UPDATE: They finally did the right thing and gave me $10 off the shipping. Fair is fair so im updating the ratings to only 4 stars tho. They need to work on their customer service response still. Leaving customers hanging tight with no response for days cause customers to react the way i reacted. Going days without any contact is frustrating for consumers who feel like they have been cheated.
No good step it up Jay and Emory though…
No good step it up Jay and Emory though yall knew about business lmao
Very poor customer service
Very poor customer service. I ordered a new hat for my boyfriend for Christmas and the package was stolen from my mailroom! Yes this is my responsibility to get the package right away, however this is what insurance is for! The customer service experience was terrible and they take hours to respond back to me. I would not waste my time trying to fix this just to try and get another hat for free when the original was taken. Needless to say they didn’t do anything to help me, poor customer service,. Everyone should know how bad this company treats their customers. Another package of mine was stolen at the same time and they immediately refunded my money. Target for the win!
Paper planes isn’t a good company
So I brought about $300 worth of clothing from the website, and I must say to get in contact with anyone here is the worst! I order a on sale hoodie and when I tell you it was the WORST purchase ever! The hoodie is a medium but it’s built for some who is a medium body with an extra large arms, it’s probably the worst item I’ve ever purchased! When I tried to email someone about it I still haven’t gotten a response! You can’t call anyway to fix the problem and no one emails you back in an appropriate manner! I will never order another item from this black owned business. Like who makes clothing like that? And if it was a item that something was wrong the should stated that in the description!
Paper Planes
The brand and clothing are great, but if you run into any issues with returns—even if it's not your fault—the customer service is awful. I received a shirt with white paint stains and stretched fabric in the middle of the chest. When I contacted customer service, they initially said there was nothing they could do, then claimed the stains would come out if I washed it. Seriously?? After that, they offered me a gift card but wouldn’t send a replacement or refund me. I accepted, and they sent me a $10 gift card for a $48 shirt. I can't make this up. Absolutely terrible customer service.
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About paperplane.shop
Lifestyle tees, hats, sweatshirts and apparel by Paper Planes - Greatness Is A Process LLC.
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Technology Stack
paperplane.shop uses 30 technologies across their website including Vue.js, Svelte, Swiper, Tailwind CSS, Bootstrap, and more.
Frontend Frameworks
Vue.js, Svelte
JavaScript Libraries
Swiper
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Ant Design
Web Standards
PWA, Twitter Cards
Performance
Priority Hints, Lazy Loading
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