worst company ever. proceed with caution

If you are a business seeking 3PL or freight support, proceed with extreme caution. PGS360’s contract includes a personal guarantee, which is highly unusual in this category and something businesses should review carefully and negotiate out before engaging. In my experience working with multiple 3PLs over the years, I have never encountered contract terms or operating procedures like this. Operationally, the logistics process is rigid to the point of dysfunction. Communication is transactional and often hostile when issues arise, with little effort toward problem-solving or partnership. Any deviation from their policies—regardless of practicality—results in delays or refusals. Their freight pickup requirements are especially burdensome. Drivers must present extensive documentation, and the warehouse photographs IDs, registrations, license plates, and verifies names against internal records before releasing freight. If any detail does not match exactly, the load is turned away, creating unnecessary risk, cost, and disruption for shippers. Longevity aside, this is not a service-oriented operation. Businesses that value flexibility, clear communication, and reasonable logistics support should carefully evaluate alternatives before working with PGS360.