resqcs.co.uk
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ResQ: The 8M Conversation Powerhouse
Inside the UK's hidden outsourcing giant with 728 employees
While most B2B brands chase SaaS margins, ResQ is quietly scaling a massive, human-powered operation: 8 million customer conversations annually, 728 employees, and $175M in revenue. This isn't a tech-first startup; it's a people-first machine.
"In an era of chatbots, ResQ is betting big on the irreplaceable value of human connection."
The Human Scale
ResQ operates on a scale that defies the typical outsourcing narrative. With 728 employees, they are a mid-sized giant in the UK contact centre space. The $175.3M revenue figure translates to roughly $240k revenue per employee—a strong metric for a service-led business. Their two UK sites suggest a centralized, high-touch delivery model rather than a distributed, low-cost offshore play.
The Traffic Paradox
Despite massive commercial scale, ResQ's web footprint is surprisingly modest: 3,058 monthly visits and a global rank of #5.7M. This reveals a classic B2B outbound engine. They don't rely on inbound SEO for lead gen; they win through relationships and referrals. The fact that 'ResQ' and 'ResQ Ltd' are their top keywords indicates brand recognition among those already in the know, not discovery by new prospects.
The tech stack tells a story of pragmatism over flash. They use jQuery, Bootstrap, and Tailwind CSS—a no-nonsense setup for a functional site. There's no heavy React or Vue framework; the focus is on stability and speed for a site that acts as a digital brochure and recruitment portal, not a product interface.
- Revenue-per-employee is exceptionally high for the sector ($240k+).
- Traffic profile suggests a mature, referral-driven sales cycle.
- Heavy focus on recruitment content (careers page, 'best job ever' headlines).
- Top keywords include 'FCA job portal'—indicating financial services specialization.
The Anti-Startup Playbook
ResQ proves that in B2B services, massive scale is built on relationships, not algorithms.
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Based across two sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients.
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About resqcs.co.uk
Based across two sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients.
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resqcs.co.uk uses 18 technologies across their website including Font Awesome, Google Fonts, HSTS, reCAPTCHA, PHP, and more.
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Font Awesome, Google Fonts
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HSTS, reCAPTCHA
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PHP
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resqcs.co.uk receives approximately 3.1K monthly visitors and ranks #5,725,073 globally. The website has a bounce rate of 70% with visitors viewing an average of 1.5 pages per visit. Users spend an average of 0:22 on the site.
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