roka.com
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ROKA: Performance Sunglasses, Eyewear & Apparel
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Reviews (20)
Fantastic customer service from Emily
Fantastic customer service from Emily! I made a mistake in my order and it was delivered to my old address so sent back to Roka, Emily was brilliant, she sorted the issue really quickly and answered emails really promptly despite it being my own mistake. She is a credit to Roka.
Just bought a pair of BARTON2:0…
Just bought a pair of BARTON2:0 sunglassesomg these are fantastic,I have been buying Oakley for years but these are another level, the quality is superb.Amazingly they arrived in the UK in 3 days with spare rubbers & best of all a handwritten note thanking me, 👌Wow! These are the dogs bollocks.The only negative is the shipping costs.
Excellent Customer Service
Ordered 2 pair of glasses. 1 is an rx sunglass and an eyeglass. I had a problem with the eyeglass as I feel like they got the left lens wrong. I contacted cust service and they gave me a replacement with the corrected lens and I couldn’t be any happier. Excellent customer service indeed and they’re prompt in responding too. Will buy again next year!
Good, but not amazing
I've been a long time customer. I have had their prescription glasses, cycling sunglasses, swimsuits, sim shorts and wetsuits. Overall I've had a good experience with the products. I'm on my third set of prescription glasses. The first two were great and fit well. The pair I'm on now fit well, but do seem to slip around a lot more even when trying different nose pads. As for their triathlon gear, I've had a few issues. I had the V2 SIM shorts the holes the draw string enters the sim short did seem to rip after only 1 season of use. I only swam with it one of my two days per week and took care to rinse it off to avoid chlorine damage. This didn't seem to help much. I also have a pair of their jammers and while the fitting in the waist area was good, but the legs seemed pretty tight; I don't have huge legs either. I would say they are a good company and I hope they improve their products as time goes on. As of writing this, ROKA is now split between an eyewear brand and a Multisport brand. This review is mostly focused on their past being under one brand.
Overpriced sunglasses backed by disappointing customer service.
**Overpriced sunglasses backed by disappointing customer service.** I expected much better from a premium brand like ROKA. The sunglasses themselves are expensive, but what really disappointed me was the way they handled a known weak point in the design. The nose pieces on my Falcon sunglasses fell off. This wasn't because the rubber deteriorated through wear and tear—it was because the attachment design allows them to detach and get lost. Once they fall off, they're almost impossible to recover. I contacted ROKA expecting them to stand behind their product. Instead, I was told that although their 1,000-day warranty covers nose pads for premature deterioration, it does not cover them once they're lost, regardless of the reason. In other words, if a design flaw causes the part to fall off and disappear, you're expected to buy replacements yourself. The irony is that ROKA promotes the nose pads as being replaceable for maintenance, but if the design makes them prone to falling off during normal use, that's a design issue—not routine maintenance. I wasn't asking for a new pair of sunglasses—just replacement nose pads for an expensive product that failed because of its design. For the price ROKA charges, I expected better engineering and far better customer support. Unfortunately, this experience has made me lose confidence in the brand, and I wouldn't purchase from ROKA again.
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roka.com uses 19 technologies across their website including HSTS, Prismic, Amazon S3, Amazon Web Services, and more.
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