rona.ca
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RONA
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Reviews (20)
Yesterday I took my 15 & 17 years old…
Yesterday I took my 15 & 17 years old Boys to Rona shop they boss wanna do two different things the younger one want paint his room. The older one want build wall for his room What Empresses me was the level of greeting and HELP that we got 100% AMEZING SERVICES .Not only that I'm Happy so did my BOYS. Thank you. Yenila Rubeena Jessica, Thank you .
A big black hole!
I should have read some reviews before ordering online from RONA. Communication, updates, delivery are terrible. The whole process is like a black hole. My order is many weeks late and no one can tell me why. Will never do this again!
Absolute nightmare customer service. Unreliable policy and zero internal communication.
I will never spend another dollar at Rona. I bought a coffee machine from the Grandview location, and it was completely defective—it literally could not brew a single cup of coffee. I brought it back within 36 hours. The first manager flatly refused the return, forcing me to leave and call Rona’s corporate customer service line. Corporate explicitly confirmed that under their policy, any item returned within 48 hours—especially a defective one—must be accepted by the store. Corporate even called the branch, spoke to management, and called me back to promise that the issue was resolved and I could go get my refund. But when I went back after my work shift, the nightmare continued. A different evening manager was on duty. There was zero communication passed down from the daytime shift. She refused the return because the item had been used. To use a simple analogy: refusing a return on a defective item because it was "used" is like a dealership refusing to take back a car that broke down on day one because you "drove it." How am I supposed to know a product is defective without plugging it in to try it? To make matters worse, their wall explicitly boasts a "flexible 90-day return policy," yet it is completely hostage to "manager discretion," meaning the policy changes depending on who is standing at the desk. I was forced to stand there arguing my case for an entire hour before she finally processed the return. As a business owner who relies heavily on sourcing materials and tools, this total lack of consistency and respect for a customer's time is unacceptable. My colleagues have always told me to stick to Home Depot because of their superior warranties and hassle-free guarantees, and I will be taking their advice from now on. Rona has officially lost my business permanently.
Cambridge Ontario store customer…
Cambridge Ontario store customer service there isn't any ended up just leaving the lumber in the cart and walking out. Went to Home Hardware instead where everyone is friendly and helpful bought what I needed there will not be going back to Rona ever.
North Africa customer service NOT Canada
I ordered a shower base that came cracked and was offered no quick solution they told me I would have it repaired locally. I waited days to get help no responses and had to pay to have it repaired myself as they stated I would be refunded. This is the only size shower base available in my area so options were limited. The supervisor I was talking was no longer at the company and the new person said they would only refund a small amount (which doesn’t even cover the tax of what I paid). I also found out I am speaking to North Africa not even Canada. If it isn’t resolved I am going to small claims. Worst experience I have ever received in my life. I will never order from Rona again.
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About rona.ca
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Technology Stack
rona.ca uses 23 technologies across their website including Next.js, Tailwind CSS, Bootstrap, Ant Design, DaisyUI, and more.
Frontend Frameworks
Next.js
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Ant Design, DaisyUI
Performance
Priority Hints, Lazy Loading
Analytics & Marketing
Google Analytics, Google Tag Manager, Datadog RUM
Tag Managers
Adobe Launch
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This page provides publicly available information about rona.ca. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit rona.ca directly at https://rona.ca.