sharefile.com
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Open Graph Image
https://www.sharefile.com/images/sharefilelibraries/default-album/sharefile-og-image.png
Meta Tags
Secure Document Workflow & File Sharing Software | ShareFile
Confidently share and collaborate without having to sacrifice security.
H1 Tags
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What do customers think of Sharefile?
Progress ShareFile
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Contact Information
Reviews (18)
Easy file sharing software that allows…
Easy file sharing software that allows your clients to send you files, and for you to share with your clients
Needs improvements
Needs improvements, after being bought out by Progress Software Corporation. I have been a business customer since 2013. I use the ShareFile folder sync for engagement document management and the ShareFile Gmail add-on to embed upload and download links. The features have worked great for me for over a decade. Recently, they added a project area where you can request client documents and archive files within projects. The idea is great and I upgraded in order to access this functionality. However the files within the project area do not have bi-directional sync to the folder file repository, so for me it's useless. If I save Sam Client's file to Sam Client's project, It won't sync to my Sam Client folder in ShareFile. Its like these are two different databases. And any documents saved to the Project area would need to be copied over to where I save files if I want a folder tree I can backup. Weird. I called to cancel my Premium upgrade, and was told I can't go back down to the Advanced Plan until my next renewal. I wrote customer support with questions about the file sync, and it took them 5 days to reply. Their answer was, "It is regrettable that we were unable to meet your requirements". I'm looking for an alternative, only because I really need a client portal and I'm out $$ without a good solution with ShareFile.
Seems to be very pushy sales tactics
Seems to be very pushy sales tactics. If you dont reply they just keep emailing! "called the office a few times and followed up with email trying to speak to you about the ShareFile account. Typically, when I do not hear back from a client it is because they are no longer interested or have other priorities. Are you ok with me closing your file?" ...... didn't call me once! Told them to close the account..... bet thats not the last email from them pressuring to keep account open! Despite free trial ending months ago!!!
Unsatisfactory customer service
Enjoyed using the software but had issues when trying to cancel, they stopped billing us, then billed us for another year out of the blue and refused a refund, we opened a support case with them where they told us it is their policy they cannot refund an annual subscription at any point through the year. Very poor customer service but the product was useful for us.
Decent Product, Terrible Customer Service
We use this product in the place where I work as a system administrator. the product works fine for the most part (although the updates always require admin permission to run which I could live without) . However, if you even need to get support for issues, or heaven forbid, simply add more paid licences to your account, be prepared for weeks of run around and hoop-jumping. For one of the pricier services on the market for this type of product, I think this is unacceptable.
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About sharefile.com
Confidently share and collaborate without having to sacrifice security.
Company Overview
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Technology Stack
sharefile.com uses 14 technologies across their website including jQuery, Tailwind CSS, Bootstrap, Twitter Cards, and more.
JavaScript Libraries
jQuery
CSS Frameworks
Tailwind CSS, Bootstrap
Web Standards
Twitter Cards
Performance
Lazy Loading
Analytics & Marketing
Google Analytics, Google Tag Manager, Crazy Egg
Privacy & Consent
OneTrust
Traffic & Audience
sharefile.com receives approximately 6.8M monthly visitors and ranks #6,059 globally. The website has a bounce rate of 22% with visitors viewing an average of 6.1 pages per visit. Users spend an average of 3:53 on the site.
The majority of sharefile.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about sharefile.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit sharefile.com directly at https://sharefile.com.