southbankcentre.co.uk
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Welcome to the Southbank Centre – an engine of creativity
We're London's biggest arts centre and home to the Royal Festival Hall and Hayward Gallery. Browse our live events and book your tickets today.
We're London's biggest arts centre and home to the Royal Festival Hall and Hayward Gallery. Browse our live events and book your tickets today.
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Reviews (20)
Enjoyed the Art of Fugue
I saw the "Art of Fugue" with my parents, which was a birthday present to my Dad. Acrobatics set to Bach's final composition. Booking process was easy, with booking fee clearly displayed from the beginning. Simple 2-tier pricing quite refreshing. I was sent a free digital programme a few days before the event which was quite interesting. The event itself was great, with some impressive feats of strength from Circa. I visited the facilities after it finished. Despite a mass exodus from the Queen Elizabeth Hall, no problem with capacity.
Finally - a venue that understands disability
I should have written this review a couple of months ago, but I did fill in a survey after the event. It's so nice to be able to write a positive review for a change as, sadly, I seem to have far more poor experiences of customer service than good ones. I attended a daytime concert at the Royal Festival Hall and was blown away by the service afforded to disabled people like myself. As soon as I reached the door (struggling with mobility and my asthma), a staff member took me to the lift and radioed her colleague on an upper level to look out for me and assist me. That person then took me to my seat and asked if she could bring me some water, which I gratefully accepted. After the concert I was looking for a toilet that was open - the only ones I could see were being refurbished. A woman spotted me and came over to offer assistance. She said she was a member of the Access Team and took me to the nearest disabled toilet in a wheelchair. She also went above and beyond to make sure I could get home again (I tend to think I'm capable of more than I really am, physically). I was so impressed by the Southbank Centre's attitude towards disability and the assistance offered. I attended another concert at a different venue the following day and it was a very different story. What would have made the experience even better - and this is probably outside the remit of the Southbank Centre - is if there was more signage to the venue, as well as information for disabled people between Waterloo Station and the Centre. Despite having been there many times, I came out of an unfamiliar entrance at Waterloo and got completely lost. It would have been good to know of an accessible route to the Centre as there are potentially lots of steps to negotiate. However, once I arrived, the service was fantastic. Well done! Other venues should take a leaf out of your book.
The staff were amazing!
The staff were amazing! My friend was unable to use the stairs to get to her seat so the staff arranged different seats as short notice where we were all still able to sit together and that were easy for my friend to get to.
Must visit venue
The team here are friendly and helpful. I had an issue with my ticket, they were extremely helpful and resolve my issue with no drama. Great venue.
Great service
Great place, fantastic staff. I had a problem with some tickets and they sorted it out without a problem.
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About southbankcentre.co.uk
We're London's biggest arts centre and home to the Royal Festival Hall and Hayward Gallery. Browse our live events and book your tickets today.
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Technology Stack
southbankcentre.co.uk uses 23 technologies across their website including Backbone.js, jQuery, core-js, Tailwind CSS, Bootstrap, and more.
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Tailwind CSS, Bootstrap
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