Bullying and questionable legal practices

It’s concerning how my review, as well as my husband’s, has been suppressed, despite my status as a Local Guide and ensuring my original post complied with Google’s policies. It seems this business is actively manipulating Google’s reporting system to hide negative feedback. Based on the owner’s business practices, I doubt this location will survive the year. Worse, the damage to the brand’s reputation may extend beyond just this franchise. A clear conflict of interest exists, as the owner, her husband, and her children have all left glowing reviews for their own business. I reported these, yet they remain—meanwhile, legitimate customer experiences are removed. Apparently, it’s acceptable to post a biased review in favor of a business you own, but not to share a genuine negative experience. Additionally, this company employs questionable legal tactics. They send intimidating letters with no real legal standing—poorly written, missing legal disclaimers, and improperly served. In their attempt to accuse me of defamation, they resorted to personal insults, labeling me “childish” and “morally repugnant”—which is ironic, given that such statements could be considered defamatory themselves. The lawyer also made the mistake of revealing that this business operates under both an LLC and an INC, which has significant legal implications. If my review continues to be suppressed, I will ensure my experience is shared through other means that cannot be silenced. I have extensive information on the unethical behavior surrounding this business, including cyberstalking and other concerning activities. On another note, this company once attempted to trademark the widely used hamburger menu icon—an absurd waste of resources. Their website also features an inappropriate accessibility button, depicting a person on a spin bike rather than the internationally recognized symbol for accessibility. This undermines an otherwise well-developed accessibility menu, making it harder for users to find. This location struggles to fill classes while other gyms in the area thrive, including franchises under the same brand. The owner has already lost two other locations, and her track record speaks for itself. Instead of addressing customer concerns, the owner blames others for the business’s failings. Given everything I’ve witnessed, I can’t understand how the corporate office or the incorporation behind this brand continues to support such mismanagement.