telegraph.co.uk
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5 keywordsHow is Telegraph's SEO?
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The Telegraph
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Reviews (20)
Exemplary Customer Service
My experience of The Telegraph digital subscription customer service on only a few occasions necessary over the last ten years or so has been genuinely exemplary. My most recent contact on 9/2/26 and a shout out to Noralie and David for their understanding, patience and great help in mutually resolving a renewal issue resulting from operating subscriptions under two different email accounts, at no fault of the Telegraph. The UK based staff are always polite, listen carefully, professional and have a friendly manner in mutually resolving issues. Just a piece of advice. If you are taking advantage of an introductory discounted subscription offer, once the account is activated, immediately turn off the subscription auto-renewal which is a default setting. However you can do this at anytime up to the renewal date. I have several digital media subscriptions and most operate this way. Also look out for the advance email notifying of the renewal date and new subscription charge. Obviously if you don’t accept that, just simply cancel on your account before the renewal due date to avoid any possible increase and auto-charging disputes down the line. Highly recommended, Unsolicited review. N. Robinson. February 2026.
Online subscription issue solved fairly and quickly
I had an issue with an online subscription that I didn't sign up for and that was paid on a device by Apple Pay. Simon helped me via email and advised I call to fully resolve the issue. Today I spoke to Olivia who very quickly was able to close the account and the issue for me. It took me 14 minutes, most of which was the hold time - but I was calling at 5.30pm. I feel the service was good and appreciate it being solved swiftly.
Readers' comments problem
Contrary to most reviews here, I find The Telegraph to be a good online newspaper, with one major exception. Whenever I read an article, I also look at readers' comments. The unfortunate feature with this, especially with popular articles, is that when I attempt to read a comment, the list invariably moves downwards as other comments are added. I can find no means to avoid this interruption. In the case of GB News, this is not a problem. Why can't (or won't) The Telegraph address this problem?
Not user friendly
The UI seems a bit heavy making the UX heavy as well. As I used my mum's card, it gave me my mum's name despite me setting my account to my name. Things aren't easy to navigate and it takes long to apply changes. The first person in the customer service was mildly unfriendly and a bit defensive. The second one was nice though.
Biased and expensive
Biased, overpriced, and charged me even though I cancelled my sbuscription
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About telegraph.co.uk
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Technology Stack
telegraph.co.uk uses 2 technologies across their website including AWS CloudFront, Amazon Web Services.
Cloud & Hosting
AWS CloudFront, Amazon Web Services
Traffic & Audience
telegraph.co.uk receives approximately 63.9M monthly visitors and ranks #816 globally. The website has a bounce rate of 51% with visitors viewing an average of 3.0 pages per visit. Users spend an average of 4:50 on the site.
The majority of telegraph.co.uk's traffic comes from undefined, undefined, .
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This page provides publicly available information about telegraph.co.uk. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit telegraph.co.uk directly at https://telegraph.co.uk.