Thank you for the kind words and for being with Vultr for so long! This is great feedback for our team, and we appreciate you taking the time to share your experience.

Thank you for sharing your experience and for being with Vultr for so long! We appreciate the trust you’ve placed in us. Your feedback on support is fair. While many issues are resolved quickly, we recognize that consistency and proactivity are essential, and we continue to invest in and improve in this area. Hearing this from a long-time customer is especially valuable. We’re glad to hear the platform itself has been reliable for you overall and that you feel you’re getting good value. Headaches do occur in this industry, but we aim to make them as rare – and as manageable – as possible. Thanks again for the candid review and for sticking with us over the years!

Thank you for the detailed feedback. We understand how frustrating this experience was, especially when low-latency connectivity was a key requirement for your workload. To clarify, latency can vary between facilities within the same metro area, and not all internal testing locations are available for customer deployment at all times due to capacity and demand. At present, customers cannot select a specific facility within a metro, and availability may change without notice. We recognize that this can lead to mismatched expectations when latency-sensitive use cases are involved. Your feedback about clearer communication around intra-metro placement and testing locations is valid, and we appreciate you calling this out. We’ll share this with our product and infrastructure teams as we continue to evaluate capacity planning and transparency around deployment options. We’re sorry for the time and cost involved in testing, and we appreciate you taking the time to document your experience.