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The 36-Person Powerhouse Killing Digital Bloat
How Snook and NEC Digital Studio built a service design engine that actually delivers outcomes
In a world of bloated agencies and endless pivots, Snook's acquisition by NEC Digital Studio reveals a different playbook: 36 people, $7M in revenue, and a laser focus on putting life at the center of digital transformation. This isn't just another design studio—it's what happens when service design grows up.
"Most agencies sell hours. Snook sells outcomes—and that's why they got acquired, not just funded."
The Human-Centered Trojan Horse
Led by service design veterans like Natalie Harney, Chandni Patel, and Rachel Mintern, Snook embedded human-centered design into public infrastructure and enterprise systems. They didn't just design interfaces—they redesigned how government services, healthcare systems, and complex organizations actually deliver value. That's why NEC Digital Studio saw them as a strategic asset, not just a creative shop.
Revenue Per Head That Defies Gravity
At $7M with 36 employees, Snook achieves $194K revenue per head—competitive with elite product firms while operating in the messy, complex world of service design. This efficiency comes from a model that scales through systems, not just screens. They build capabilities inside organizations, not just deliverables.
The tech stack tells the story: Vite, Tailwind CSS, and modern JavaScript frameworks sit alongside accessibility-first principles. This isn't a team chasing shiny objects—they're using battle-tested tools to ship fast, accessible experiences. The absence of massive traffic numbers (they're not a content play) confirms they're a high-touch, high-impact partner, not a scale-through-content agency.
- Revenue-per-employee metrics rival top-tier product studios
- Service design methodology applied to enterprise and public sector
- Strategic acquisition vs. venture funding path
- Modern tech stack focused on accessibility and speed
- Deep expertise in complex systems, not just consumer apps
This is what sustainable design leadership looks like
36 people. $7M. Zero bullshit. Snook proves you don't need 500 employees or a billion-dollar valuation to build something valuable—you just need to solve real problems for organizations that matter.
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About wearesnook.com
Find out Snook's journey to NEC Digital Studio. And how together we put life at the centre of everything we do.
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