xiber.net
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Xiber: The Surprisingly Likable ISP
How a 35-person team built a 4.6-star internet service in the heart of Indiana
In an industry dominated by cable giants and customer service nightmares, Xiber is quietly building a cult following for 'surprisingly likable internet.' They're not chasing national scale—they're perfecting a hyper-local playbook that turns frustrated customers into brand evangelists.
"Xiber isn't selling internet—they're selling a relief from the internet service industry itself."
The Indiana Playbook
While competitors chase national expansion, Xiber has mastered the art of local dominance. Their top keyword—'fiber internet insianapolis'—reveals a focused geographic strategy. With 100% of traffic from undefined (likely Indiana), they're not trying to be everywhere. They're trying to be the undeniable best where they are. This hyper-local focus allows them to deliver on their 'surprisingly likable' promise with boots-on-the-ground service that national providers can't match.
Traffic That Matters
Xiber's traffic tells a story of intent, not vanity. With 11,445 monthly visits and 42% direct traffic, they're capturing high-intent users who know exactly what they want. The 32% organic search traffic shows they're winning in local SEO battles. Most telling: their global rank of #2,561,036 doesn't matter—they're not playing the scale game. They're playing the conversion game, and the 4.6-star rating proves they're winning hearts, not just clicks.
The team structure reveals their operational philosophy. With Stephen Hon as Founder/President and dedicated roles for Xperts, Billing, and Field Operations, they've built a customer-centric org chart from day one. The 35-person team isn't bloated with middle management—they're focused on delivering service. The VP of Strategic Sales suggests they're moving beyond transactional fiber sales into enterprise relationships, a smart pivot for sustainable growth.
- Trustpilot excellence: 4.6/5 with 141 reviews is nearly impossible in ISP land
- Direct traffic dominance: 42% direct traffic shows strong brand recall
- Local SEO mastery: Ranking for 'internet in indiana' with 50 monthly volume
- Modern tech stack: Built on Tailwind, Bootstrap, and Crisp for customer engagement
The Anti-Comcast Playbook
Xiber proves that in the internet service game, being surprisingly likable beats being massively available.
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Xiber LLC
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Reviews (20)
I was helped quickly and efficiently
I was helped quickly and efficiently
Incredibly quick response time in…
Incredibly quick response time in resolving my issue. I called at 12:25 and my internet connection was back by 12:39.
Raine was great
Raine was great! She promptly got everything working again and simply texted me when it was ready for my to try instead of keeping me on hold for a long time. I really appreciated it!
5 Star Service from Start to Finish
Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with, but the customer service so far has been exponential. Thanks Carly!
Raine was great
Raine was great. Thanks for the help
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About xiber.net
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Technology Stack
xiber.net uses 9 technologies across their website including Adobe Fonts, unpkg, Crisp, and more.
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unpkg
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Crisp
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Bootstrap, Tailwind CSS
Traffic & Audience
xiber.net receives approximately 11.4K monthly visitors and ranks #2,561,036 globally. The website has a bounce rate of 85% with visitors viewing an average of 1.2 pages per visit. Users spend an average of 4:55 on the site.
The majority of xiber.net's traffic comes from .
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