Buyer Beware!

Having been completely ghosted by Ycode, I thought I’d take this opportunity to write a review about them for the benefit of other potential users of this website design tool. Up until now, I’ve been using Wordpress and wanted to find a more maintenance free alternative. So, I subscribed to Ycode’s Mini Plan in order to trial the service, build and publish a website and see how it performed when live. You used to be able to publish a site using their free plan but Ycode withdrew this feature! At one point I contacted them via their website to query the cost to increase the 100GB bandwidth allowance included in their Pro plan. A week went by without any response, so I tried messaging them again. Another week went by without a response. So, I found an email address online for a named contact at the company and messaged them. Third time lucky? Er, no! At this point I was seriously wondering if they had a support team at all. It was then that I started looking at their “Community” page online and discovered that there’s been very little engagement with customers, with just a handful of discussions in the last few months. Furthermore, when I looked at several of their “Customer Stories”, I discovered the links to the websites either didn’t work or the sites were live but using an alternative website design tool. Me being the first to write a Trustpilot review in November 2025, when Ycode was launched in 2021, should be another red flag. Would you really invest time learning a new website design tool, if you knew the business couldn’t even, over the course of 3 weeks, be bothered to respond to a simple query let alone find yourself needing help with a pressing technical issue. Take my advice – if you want a professional level of support then look elsewhere. I’ve deleted my trial project, closed my account and want nothing more to do with them!