accela.com
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The Invisible Giant of GovTech
How Accela quietly powers 500M citizen interactions annually with a 579-person team
While Silicon Valley chases consumer unicorns, Accela has built a $108M empire by digitizing the unsexy backbone of civic life. From building permits in Charlotte to business licenses in Baltimore, they're the invisible infrastructure powering modern government.
"Accela doesn't compete on features—they win by being the only cloud-native platform that governments actually trust with their critical workflows."
The B2G Moat
The 74% direct traffic is the tell. Government employees don't Google for alternatives—they type 'accela.com' because it's already embedded in their daily workflow. This is enterprise lock-in at its finest, where switching costs aren't technical, they're bureaucratic.
Efficiency at Scale
With 579 employees serving 2.8M monthly visits, Accela achieves a staggering 4,900 visits per employee. Compare that to typical SaaS ratios of 1,000-2,000. They've built a machine that scales through platform stickiness, not headcount growth.
The keyword data reveals their playbook: 'accela citizen access' (2,880 searches) and hyper-local terms like 'charlotte accela' (1,820) show they're not selling generic software—they're embedding into specific municipal ecosystems. Each city becomes a fortress.
- Dominant in civic tech with $108M revenue from just 579 people
- 74% direct traffic proves deep product stickiness
- Platform approach: from permits to licensing to inspections
- Trust-first strategy: no flashy marketing, just government relationships
The Unsexy Billion-Dollar Playbook
Build infrastructure so essential that typing your domain becomes muscle memory. That's not just a product—it's a permanent fixture.
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Government Software and Services - Accela
Accela provides cloud-based solutions to enhance government operations, boost efficiency, and improve citizen engagement.
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About accela.com
Accela provides cloud-based solutions to enhance government operations, boost efficiency, and improve citizen engagement.
Company Overview
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Technology Stack
accela.com uses 25 technologies across their website including YouTube Embed, Font Awesome, Google Fonts, PHP, and more.
Video
YouTube Embed
Fonts
Font Awesome, Google Fonts
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PHP
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WordPress
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TrustArc
Marketing Automation
Marketo
Traffic & Audience
accela.com receives approximately 2.8M monthly visitors and ranks #14,380 globally. The website has a bounce rate of 27% with visitors viewing an average of 7.7 pages per visit. Users spend an average of 6:49 on the site.
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This page provides publicly available information about accela.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit accela.com directly at https://accela.com.