ada.support
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Ada: The AI Agent That Fixes Support
Autonomously resolving 83% of issues—while scaling costs drop.
Support is broken. Customers hate waiting, agents hate repetitive tickets, and CFOs hate the ballooning costs. Enter Ada: an AI customer service agent claiming to autonomously resolve 83% of support issues without human intervention. But does the data back the hype?
"Ada isn't just another chatbot; it's an autonomous agent designed to replace the tier-1 support queue entirely."
The Growth Trajectory
With $190.6M in funding and $159.8M in revenue, Ada has achieved a rare feat for SaaS: profitability at scale. The company processes over 1M monthly visits, driven largely by direct traffic (51%)—a strong signal of high brand recall and returning customers. Unlike competitors fighting for organic keywords, Ada’s users are searching for 'ada chat' directly, indicating a sticky product that becomes a daily workflow.
The Target Market
While the raw data lists 'finance' as the industry, Ada’s traffic patterns tell a different story. The top keywords ('vix anual', 'precio vix') are heavily skewed toward Spanish-speaking markets, specifically Mexico (indicated by the 'undefined' top country share likely masking LatAm dominance). This suggests Ada has found a massive, underserved wedge in emerging markets where traditional support infrastructure is expensive and hard to scale.
The technology stack reveals a modern, performant foundation. Utilizing Tailwind CSS and Ant Design for a responsive UI, and integrating with Clarity for session analytics, Ada is built for iteration. However, the Trustpilot rating of 1.9/5 from 18 reviews raises a critical question: Is the product over-promising on 'autonomous' resolution? High ambition often leads to high friction during implementation.
- The '83% Resolution' Metric: A bold claim that likely excludes complex edge cases, focusing heavily on high-volume, low-complexity queries.
- Direct Traffic Dominance: 51% direct traffic is exceptional for a B2B SaaS tool, suggesting strong word-of-mouth and integration stickiness.
- The LatAm Play: Keyword data heavily hints at a geographic focus on Spanish-speaking regions, a smart expansion strategy away from saturated US markets.
The Verdict: High Risk, High Reward
Ada is betting that AI can replace the support queue entirely. The revenue says yes, but the user reviews suggest the transition is still bumpy.
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AI Customer Service Agents For Quality CX At Scale | ada
Autonomously resolve up to 83% of support issues with ada’s AI customer service agent—reduce costs, boost CSAT, and scale ominichannel CX with ease.
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Reviews (16)
**Parisian Hotel Shower Gel: A Love Story with Exceptional Customer Service**
I fell in love with a shower gel at a Parisian hotel and couldn't get it out of my mind. It turned out to be made by Ada Cosmetics UK. Their customer service executive, Wendy, went above and beyond to ensure I could have that scent in my home every day. This is how excellent customer service should be done.
This is the best and most fun technology that we've implemented for chat deflection and self-help.
We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.
Personalized Chatbot
Ada is a great and personalized experience.
Good customer service
Good customer service
Honestly would give this zero stars if…
Honestly would give this zero stars if I could. Meaningless pseudo-responses from the app which affect absolutely nothing. If they were trying to design a bot that would frustrate people while being worse than useless, they have succeeded. It repeatedly asks you to resubmit the same information over and over, and cannot understand what you are asking. It cannot understand context fro previous questions and is no better than an early 2000s chat bot. Any business using this must actively despise their customer base.
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About ada.support
Autonomously resolve up to 83% of support issues with ada’s AI customer service agent—reduce costs, boost CSAT, and scale ominichannel CX with ease.
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ada.support uses 26 technologies across their website including Font Awesome, PHP, Contentful, and more.
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Font Awesome
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PHP
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Contentful
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jsDelivr
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Amazon Web Services, AWS CloudFront, Cloudflare
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HubSpot
Traffic & Audience
ada.support receives approximately 1.0M monthly visitors and ranks #62,293 globally. The website has a bounce rate of 42% with visitors viewing an average of 2.0 pages per visit. Users spend an average of 1:24 on the site.
The majority of ada.support's traffic comes from undefined, undefined, .
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