Thank you so much for your kind words! We're thrilled to hear that our product has been working well for you and that you've never had any issues. Providing reliable quality is something we take great pride in, and feedback like yours truly means a lot to our team. If you ever need anything or have any questions in the future, we're always here to help!

Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at [email protected].

Thank you for reaching out. We understand your frustration and completely respect that you’d prefer to have all possible parts sent at once to resolve the issue quickly. However, in accordance with our warranty policy, we are required to perform troubleshooting steps first. This process ensures that we identify the exact cause of the issue and provide the correct replacement part. Sending all parts preemptively can lead to unnecessary delays, incorrect replacements, or complications with warranty coverage. We assure you that our goal is to resolve this as efficiently as possible. If you're unable to troubleshoot right now, we can absolutely follow up at a time that’s more convenient for you. Once we complete the necessary steps, we’ll promptly ship the part that’s needed for the cost of shipping. Please let us know how you'd like to proceed or if there’s a time that works better for you to continue troubleshooting. We appreciate your understanding and cooperation.

Thank you for reaching out and sharing your concerns. We understand how frustrating unexpected charges can be, and we appreciate the opportunity to clarify what occurred with your order. At checkout on our website, customers are required to acknowledge and agree to potential taxes, duties, or tariffs that may be assessed on international shipments. These charges are not imposed by our company but by customs authorities, and they are disclosed prior to completing the purchase. After the order shipped, you informed us that you intended to refuse delivery. At that time, we advised that per our published Returns, Refunds, and Shipping Policy, refused shipments may be subject to a restocking fee of up to 25% as well as the cost of inbound return shipping to our facility. These fees were applied in accordance with that policy once the package was rejected and returned. We understand that this outcome is disappointing; however, the charges assessed were not applied arbitrarily and are consistent with the terms agreed to at checkout and communicated prior to the refusal of delivery. If you would like us to review your order further or if you have additional questions regarding our policies, please let us know and we will be happy to assist.