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Arbetsförmedlingen.se - Arbetsförmedlingen
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arbetsformedlingen.se
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Arbetsförmedlingen
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Reviews (20)
The most useless
The most useless, stressful organization creating extra headache unnecessarily. Just to update them about something they make us wait 2,3 hours on phone call wasting our time that we could use to apply for jobs instead. Best suggestion is to find a job on your own.
You think you're at the lowest, they will show you're wrong!
If you feel down, they will dig you deeper so you feel better about who you were 10 seconds ago. Their job is to become a bridge between unemployed people and employers, right... At least, this is what I think so, unlike them... For the sake of context, as a native English speaker I have never been so frustrated speaking my language since they do not pick-up calls just in case you dialed '0' (record is 1 hrs 42 mins while being the first in the line). Is this some sort of joke or what! They are pretty prompt on email (which is not available on the website you either gotta report or submit a feedback to get it). I am registered at globen Stockholm and just check out the google reviews by people. I saw the reviews on my way to their 'kontor' and I turned back to the home... As an unemployed person I feel already like a sh*t and they do not make it better. So far the worst institution I ever encountered in Sweden. Besides all the negative, cheers those who do their job properly.
3 days of trying to get contact with an…
3 days of trying to get contact with an acute case untill I gave up. Worst than ever..
Systematic collapse characterised by extreme inefficiency, incompetence, and waste of resources.
Today I have spent three hours in a telephone queue without getting through, which is a typical example of how badly it functions—I am still waiting. Same thing every time I call them. Arbetsförmedlingen exhibits a range of serious deficiencies that together constitute systemic inefficiency and a clear failure to fulfil its mission. 1. Extreme waiting times o Telephone queues lasting several hours are recurrent, not occasional exceptions. o The waiting times are disproportionately long compared with both private actors and other government agencies. o This signals poor planning of staffing resources. 2. Inaccessibility and poor service o It is almost impossible to reach the right person or get a correct answer. o When you do get through, you sometimes receive disengaged, formulaic responses. 3. Inability to adapt to the individual o The agency often works according to rigid templates without considering the individual’s actual needs, sector, or skill level. o Standardised programmes become a bureaucratic straitjacket rather than genuine support. 4. Waste of resources o The organisation costs billions of kronor annually but delivers modest results relative to the expenditure. o Efficiency audits have repeatedly shown that funds are not used optimally. 5. Lack of results focus o Measurements often focus on processes (number of meetings, number of calls) rather than actual outcomes (new jobs, skills development). o This creates misaligned incentives—quantity over quality. 6. Low transparency o It is difficult for us as citizens to understand which decisions are made and why. o Notifications about measures or decisions come late or not at all. 7. Unclear requirements and rules o The rules for activity reporting, sanctions, and support are often unclear and contradictory. o The lack of clarity leads to frustration and incorrect decisions. 8. Weak leadership and lack of accountability o Incompetence or passivity at senior levels creates a culture where problems are not addressed. o Accountability is weak—poor service has no internal consequences. 9. Lack of flexibility and innovation o The agency has failed to modernise its working methods despite digitalisation and new labour market models. o Processes remain cumbersome and outdated. 10. Negative consequences for individuals • Long waiting times and lack of clarity lead to stress, uncertainty, and in the worst cases, lost job opportunities. • Many feel humiliated and powerless. 11. Survival due to monopoly • The only reason Arbetsförmedlingen has not gone bankrupt is that it holds a statutory monopoly. • In a competitive market, customers would have abandoned it rapidly. 12. Crisis of confidence • The low public trust is well documented in opinion polls and reports. • Many perceive the agency as inefficient, impersonal, and obstructive rather than supportive. 13. Ill-conceived reforms • Numerous internal reorganisations have taken place without clear improvement, creating confusion for both staff and users. 14. Poor communication • The information provided is often vague, contradictory, or difficult to understand. • Different contact channels provide different answers about the same matter. Examples • Today I have spent three hours in a telephone queue without getting through, which is an extreme example of how badly it functions—I am still waiting. • Once inside the system, you are forced to report activities that have no real connection to the labour market. • It can take several weeks to receive a decision on a simple application. Summary If Arbetsförmedlingen were a private company: • The customer exodus would have been massive. • Bankruptcy would have been a fact long ago. • The organisation would likely have been restructured or shut down. As a taxpayer-funded operation, Arbetsförmedlingen survives thanks to legislation and budget frameworks rather than competence and quality.
How will I be number one on the phone…
How will I be number one on the phone cue for more than 2 hours does it really make sense? And when I send in an email , I get no response. Y’all can do better for real 🙄
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Technology Stack
arbetsformedlingen.se uses 9 technologies across their website including jQuery, Tailwind CSS, Bootstrap, DaisyUI, and more.
JavaScript Libraries
jQuery
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
DaisyUI
Build Tools
Vite
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PWA
CMS
Ghost
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arbetsformedlingen.se receives approximately 6.1M monthly visitors and ranks #6,269 globally. The website has a bounce rate of 30% with visitors viewing an average of 8.3 pages per visit. Users spend an average of 6:13 on the site.
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