aritzia.com
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Meta Tags
Women's Fashion Boutique | Aritzia INTL
Shop the latest women's clothing and accessories - jackets, coats, sweaters, and dresses.
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Aritzia
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Reviews (20)
Pleasantly surprised!
I was hesitant of ordering here due to the bad reviews but i really wanted a wool coat from Aritzia, and my experience has been nothing but positive. I have ordered 3 times and had to return 2 times. The delivery was incredibly quick to the Netherlands and the returns arrived fast to them / their partner global-e (since it was international) both times I had my refund within a week after returning!
If I can give no star I would do it
If I can give no star I would do it. I purchased 2 items and my husband gifted me 2 items as well. These items are my first aritzia. I washed them all together along with my other clothes and my aritzia pants came out with discoloration. It was the only item that got defected after washing it. It would be easier to accept if other clothes had issues also. I didn’t even get a chance to use it. I was so excited for this purchased since my life had been appointments for my son and just staying at home. I tried to get a refund or at least exchange the item but they declined it. This will be my first and last purchased with them. I am very disappointed since their brand is so expensive but not worth any dollar.
Lost a loyal customer
My daughter loves the Aritzia products and really wanted gift cards for her recent birthday. My sister, her aunt bought her a gift card and sent it in the mail and it never arrived. She called the store to see if they could cancel the card and reissue one. They verified the purchase and also that the card was not used. However the staff would not accommodate the reissue of a card. We have spent thousands of dollars with Aritzia, but now have a horrible taste in our mouth about this extremely poor level of service. Nothing was even offered to try to make it right. Honestly, we choose to shop in places that value customers and obviously Aritzia would rather keep their $100 thank make a loyal customer feel good about a bad situation. It’s beyond disappointing being there are a lot of competitors options out there. I wish they had taken this opportunity to do the right thing.
Still waiting on a refund since Jan 2025
I ordered from Aritzia and the package was misdelivered by FedEx, confirmed in writing by FedEx’s Executive Customer Relations team. Under Aritzia’s shipping contract, they are responsible for ensuring delivery or issuing a refund or replacement when the carrier fails. Despite providing documentation from FedEx and escalating multiple times to Aritzia customer service and even CEO/investor relations, Aritzia has ignored all requests to issue a refund or replacement. This is clearly a failure to meet contractual obligations, and repeated attempts to resolve the issue through customer service or escalation channels were deflected or ignored. Customers should be aware that orders may not be honored even when the shipping failure is the carrier’s fault and fully documented. I'm still waiting for the $200+ Aritzia owes me. Let's see if Jennifer Wong responds to my email.
I rarely leave negative reviews
I rarely leave negative reviews, but my experience with Aritzia has been incredibly frustrating. My parcel did not arrive, and although this has been acknowledged, I’ve been struggling for weeks to obtain a refund. The customer service has been disappointing — responses are slow, unhelpful, and lack any real effort to resolve the issue. It’s unacceptable to leave customers out of pocket for orders they never received. I expected much better from a company of this reputation.
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About aritzia.com
Shop the latest women's clothing and accessories - jackets, coats, sweaters, and dresses.
Company Overview
aritzia.com Social Media
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Technology Stack
aritzia.com uses 18 technologies across their website including Swiper, Tailwind CSS, Bootstrap, Ant Design, DaisyUI, and more.
JavaScript Libraries
Swiper
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Ant Design, DaisyUI
Build Tools
Vite
Web Standards
PWA
Analytics & Marketing
Google Analytics, Google Tag Manager, Datadog RUM
Traffic & Audience
aritzia.com receives approximately 15.8M monthly visitors and ranks #2,142 globally. The website has a bounce rate of 33% with visitors viewing an average of 8.6 pages per visit. Users spend an average of 3:51 on the site.
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This page provides publicly available information about aritzia.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit aritzia.com directly at https://aritzia.com.