athenahealth.com
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athenahealth: The 31M Visit Healthcare Monolith
Why the largest connected network in healthcare still can't win over its users
In a market where 170K+ clinicians rely on a single platform, a 1.5/5 Trustpilot rating isn't a bug—it's a feature of a broken healthcare system. athenahealth isn't selling software; they're selling inevitability.
"The most powerful EHR isn't the one doctors love—it's the one they can't escape."
The Network Effect Trap
athenahealth dominates through sheer scale: 170K clinicians on the largest connected network. But with 58% of traffic being direct (users forced to log in) and only 9% organic, this isn't a product people seek out—it's a platform they're locked into. The 'network effect' here is less about value creation and more about switching costs that would bankrupt a hospital system.
The Revenue Paradox
$1.65B in revenue with just $40M in funding reveals a mature, cash-generating machine. Yet their organic search traffic is a mere 9%—abysmal for a digital health leader. This isn't a growth story; it's an operational efficiency story. They've captured the market not by winning hearts, but by winning contracts.
The keyword data tells the real story: 'athena login' and 'athena provider login' dominate searches. Users aren't discovering athenahealth—they're fighting to access it. This is the hallmark of an enterprise tool that became infrastructure through procurement decisions, not product excellence.
- Dominates healthcare with 170K+ clinicians on a single network
- Trustpilot score of 1.5/5 suggests massive user satisfaction gaps
- Heavy reliance on direct traffic (58%) indicates lock-in, not love
- Minimal organic growth (9%) despite 31M monthly visits
Infrastructure Over Innovation
athenahealth proves that in healthcare, being good enough and everywhere beats being great and niche. But with user sentiment this low, the moat is only as strong as the next contract renewal.
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Top Organic Keywords
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Device Distribution
What keywords does Athenahealth rank for?
5 keywordsHow is Athenahealth's SEO?
Open Graph Image
https://caas.athenahealth.com/sites/default/files/styles/webp_image_style/public/athenahealth_Logo_Thumbnail.webp?itok=DtKR7vq6
Meta Tags
Healthcare Products & Services for Ambulatory Care | athenahealth
Join 170K+ clinicians on the largest connected network in healthcare. Find out about our mission to cure complexity and connect the healthcare ecosystem.
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Athena Healthcare, Inc.
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Reviews (20)
Love athenahealth
Love athenahealth. It has been the best choice for my practice.
I gave 1 star because zero wasn’t…
I gave 1 star because zero wasn’t offered. This company should not be in business
Website nonfunctional
Website will not advance when I click on the "I am a patient" selection, and keeps asking me if I am a patient. I would rather receive a paper statement and send a check than use this web service. Other medical payment sites are much easier to use and without any issue.
Virtual Care - Athena Health & CVS Minute Clinic
This company provides TeleHealth type services for CVS MinuteClinics Virtual Care across the US. This review is based on that experience. When filling out why you are doing a remote service, they provide 3 vague and subjective options of why you are seeking treament and services. Despite being in the Ai era and not even providing further clarification on their categories anywhere online or in their forms (also including ETC!), when you select a category for the appointment. A requested a basic service, immediately upon entering the virtual program with a doctor, they said they couldn't assist. I immediately said than I shouldn't have to pay, she agreed but said I have to go through billing. The doctor also stated that I needed to go see a Minute Clinic in person. Upon trying to book an in-person with Minute Clinic, they said they don't provide the services the doctor said I needed to go in for. So it was all just a runaround, lots of movement and no progress. Fast forward a few weeks later, I received a bill. Since then, I spent hours on the phone, logins don't work half the time (CVS & Athena sites), I cannot access information half the time online, nobody in billing can help (they refer to an escalation team (setup by state according to them) that never calls or emails), despite each phone representative I spoke with seeing notes in the account (from me and the provider who stated that they provided no services and misinformation), and agreeing that the bill needs to be canceled. The whole telehealth through CVS and Athena service is a money capture event and is a total scam. The virtual Minute Clinic Athena Health service I asked for was easy, simple, and benign, which is why I thought the process would be simple in the first place. They have no interest in providing any Care at any step, just chatting and collecting your data. Data collection appears to be the prime motivation here.
ZERO STARS
ZERO STARS - Their website doesn't work, but it makes you fully re-register every time you want to try. I went through registration about 7 times, each time takes a few minutes, email verification, 2fa to cellphone, and, nothing. At the end only a "code is incorrect" leading to "link expired" leading to starting registration. - Oh, and there's no number to call, no chatbot, nothing. Why do they hide from users? See the other reviews.
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About athenahealth.com
Join 170K+ clinicians on the largest connected network in healthcare. Find out about our mission to cure complexity and connect the healthcare ecosystem.
Company Overview
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Technology Stack
athenahealth.com uses 23 technologies across their website including Leaflet, Font Awesome, Google Fonts, OneTrust, and more.
Maps
Leaflet
Fonts
Font Awesome, Google Fonts
Privacy & Consent
OneTrust
Advertising
DoubleClick Floodlight, Microsoft Ads, Twitter Pixel, LinkedIn Insight Tag +2 more
CRM
Salesforce
Feedback
Qualtrics
Traffic & Audience
athenahealth.com receives approximately 31.4M monthly visitors and ranks #983 globally. The website has a bounce rate of 28% with visitors viewing an average of 8.7 pages per visit. Users spend an average of 5:11 on the site.
The majority of athenahealth.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about athenahealth.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit athenahealth.com directly at https://athenahealth.com.