betterdoctor.com
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BetterDoctor: The Quiet Giant in Healthcare Data
How a 12-person team built a $1M revenue engine trusted by 700,000+ medical professionals
While the world obsesses over AI healthcare startups, BetterDoctor has quietly built a moat in the unsexy, critical world of provider data. With 700,000+ professionals trusting their verification, this isn't another health tech flash-in-the-pan.
"They're not building for the user—they're building for the system. That's why they win."
The Infrastructure Play
BetterDoctor isn't a consumer-facing app. It's the invisible plumbing that powers health systems, insurance providers, and digital health platforms. While others chase direct-to-patient models, they've positioned themselves as the trusted verification layer—harder to displace, more valuable to enterprise.
The Revenue Efficiency Story
12 employees generating $1M revenue means ~$83K per employee. For a B2B data company, that's solid efficiency. The real story? They've achieved this with minimal funding and zero marketing spend—likely through partnerships and word-of-mouth in the healthcare ecosystem.
The Trustpilot rating of 1.4/5 from 32 reviews is telling. This isn't a consumer product—it's enterprise infrastructure. Low ratings often indicate that individual users (who might be forced to use it) don't love it, but the organizations that pay for it see clear value. The mismatch between 700K professionals and 32 reviews suggests most never interact with the brand directly.
- Built a data moat: 360K+ locations means network effects kick in
- Enterprise-first: Sells to organizations, not individuals
- Infrastructure over interface: The tech stack (jQuery, Bootstrap) suggests they prioritize reliability over flash
- Capital efficient: N/A funding vs. $1M revenue shows bootstrap discipline
The Unsexy Billion-Dollar Play
BetterDoctor proves that in healthcare, infrastructure beats interface. They're not building for the app store—they're building the foundation that health tech runs on. For founders: sometimes the best opportunity is the one everyone else ignores.
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BetterDoctor: Provider Data Verification & Validation Solution
The most trusted name in provider data verification & validation. Trusted by 700,000+ healthcare professionals from 360,000+ locations. Learn more here.
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Reviews (20)
Complete and Utter Waste of Time
Complete and Utter Waste of Time - I verified that two of my providers use "Better"Doctor and if I didn't have clients who needed services, I would leave just because of this site. CAQH requires verification once a year. WorstDoctor gives a constant bombardment for quarterly updates. I literally just finished one and I had to do another. Do you think that we're out here moving offices every two months???? Make these annual reviews and maybe you'll have something. Until this this is another waste of providers time and resources.
Hello Matthew, BetterDoctor® is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it. Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of health plans to help them and you stay compliant with federal and state requirements. Verifying your information will remove you from receiving any further communications for that 90-day cycle. For more information regarding the No Surprises Act, and your obligations to verify your practice information every 90 days, please review our No Surprises Act FAQs: https://questanalytics.com/provider-data-accuracy-resource-hub/no-surprises-act-faq/ If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team
Fraudulent charge…
A charge was made on my checking account for $34.98. I immediately contact this company. And received this email... For better assistance, please provide more information about the charge. Could you provide the first 6 and last 4 digits of your card, the name on the card and if you have another email address. I replied NO. And made a claim with the Federal Trade Commission. Who replied that they do not pursue claims! Who else can I contact?
Hello Carol, There is no charge for providers to validate their information with our online tool, and the BetterDoctor® Support Team would never ask for credit card information. BetterDoctor is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it. By using our online portal for validation, providers play a crucial role in ensuring compliance with state and federal regulations for provider directory accuracy. Thanks to their participation, provider directories stay up to date, enabling patients to find them easily. Additionally, our streamlined processes enhance health plan internal processes related to provider network management. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team
Called me on an urgent line
Today they called me on my urgent line during my off hours. Meaning I get notified that a patient is in crisis. If I am out of the service area, which I often am on my off time, I would need to hike into service area to return the call. They said it was an automated call. Auto presses 1 for urgent matter??? Liars!!
Hello Sheryl, Thank you for bringing this to our attention. We understand how important it is to keep the urgent line reserved strictly for crisis situations, and we sincerely apologize that you received a non-urgent call during off hours. We’ve reinforced our training and processes on how to handle automated voicemail messages and urgent line usage to prevent future misrouting. We appreciate you taking the time to share your feedback, it helps us to improve and ensure these mistakes do not happen again. Sincerely, BetterDoctor Support Team
It's a scam
It's a scam. Not formally affiliated with any insurer.
Hello Jeff, BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) (https://questanalytics.com/news/quest-analytics-centers-for-medicare-andmedicaid-services-cms-renew-contract/) and various state regulatory bodies. We ask healthcare practitioners to verify their practice information because healthcare regulations for provider directories mandate provider verification of directory data every 90 days. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team
Weekly Faxes - SCAM ALERT
Get weekly faxes claiming they are affiliated with Priority Health. If you type in the url, it brings you to a landing page, not a real site. Total scam. Agree with the others! They need to be shut down!
Hello Amber, BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including Priority Health. They shared information regarding their partnership with us on their website. You can review that here: https://www.priorityhealth.com/provider/manual/standards/keeping-your-data-up-to-date Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of Priority Health to help them and you stay compliant with federal and state requirements. Verifying your information in our online portal will remove you from receiving any further communications for that 90-day cycle. If you are having trouble accessing our online portal, please contact our support team who will be able to assist you. You can email them at [email protected] or call 1-844-668-2543 from 8 AM – 5 PM CT. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team
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About betterdoctor.com
The most trusted name in provider data verification & validation. Trusted by 700,000+ healthcare professionals from 360,000+ locations. Learn more here.
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betterdoctor.com uses 24 technologies across their website including Font Awesome, PHP, Contentful, WordPress, and more.
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betterdoctor.com receives approximately 0 monthly visitors. The website has a bounce rate of 0% with visitors viewing an average of 0.0 pages per visit. Users spend an average of 0:00 on the site.
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