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Bitstamp: The Crypto Exchange That Outlived Everyone
How Robinhood's acquisition of the world's oldest crypto exchange signals a new era for institutional trust
While crypto exchanges rise and fall like dominoes, Bitstamp has quietly survived since 2012—making it the world's longest-standing crypto exchange. Now owned by Robinhood, this European-born platform has processed over $1.7 trillion in lifetime trading volume. The question isn't whether they're legitimate; it's whether their conservative approach can win in a hyper-competitive market.
"Bitstamp isn't chasing memecoins or DeFi hype—they're building the institutional backbone for crypto's next decade."
The Institutional Fortress
With 63% direct traffic (vs. 29% organic), Bitstamp's user base is dominated by returning traders and institutions, not casual speculators. Their 776,332 backlinks—mostly from financial publications and crypto news sites—reflect a brand built on trust, not viral marketing. This is a platform where traders don't just visit; they live.
The Robinhood Effect
Acquired by Robinhood in 2023 for $200M, Bitstamp gained access to 22M+ funded accounts overnight. Yet the integration remains subtle—Bitstamp's European regulatory licenses (including MiCA compliance) and prime brokerage services are the real prize. Robinhood didn't buy a brand; they bought a fortress of compliance and institutional infrastructure.
The traffic data reveals a telling split: while 'bitstamp' gets 24K searches monthly, generic crypto terms like 'btc' (3.3M searches) and 'btc usd' (2.4M searches) dominate. This suggests Bitstamp isn't capturing the retail FOMO crowd—they're serving traders who already know what they want. The 1.6/5 Trustpilot rating (1,001 reviews) is a red flag, though it's unclear if this reflects service issues or the harsh reality of crypto losses.
- First crypto exchange to partner with a major bank (2015)
- Only exchange with direct market maker status on Coinbase
- Zero-fee trading for high-volume institutional clients
- Operates in 100+ countries with full EU licensing
The Quiet Giant
Bitstamp won't win on hype, but in a post-FTX world, their 12-year track record and regulatory moat make them the exchange institutions bet on. For founders and investors, the lesson is clear: in crypto, survival is the ultimate competitive advantage.
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Bitstamp by Robinhood Trusted Crypto Exchange | Buy & Sell Cryptocurrencies
Buy and sell cryptocurrencies at Bitstamp by Robinhood – the world's longest-standing crypto exchange. Low fees, reliable service and simple setup. Open a free account.
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Reviews (20)
can't Lie
can't Lie, respect !!! * B𞥐ffe nPur𞥑ş* Played a Big role in Helping me recover my $73k back through smart moves
Very disappointing experience
Very disappointing experience My account was working perfectly fine for a long time. Suddenly, Bitstamp blocked my withdrawal feature without any prior warning. They asked me to attend a video verification call, which I completed successfully. Despite that, withdrawals have remained blocked for more than 10 days, with no explanation, no clear reason, and no timeline. I have not violated any rules, and there were no suspicious activities on my account. My support ticket number is #2290424, yet the issue remains unresolved. Holding users’ funds without notice or transparency completely destroys trust in the platform. Honestly, I am not even interested in reactivating the account anymore. There are much better and more professional platforms, such as Kraken, that respect their users and provide clear communication. I would not recommend Bitstamp to anyone who values reliability and access to their own funds.
Hi there, I've reviewed your case and can assure you that our team is doing their best to complete the review as quickly as possible. However, I've also contacted the agent in charge of your case and they should come back to you with an update soon. Best, Bitstamp by Robinhood
Locked account without warning or cause
Have been a customer for close to 10 years, but only used it for buy and hold until recently. Problems started, when I withdrew all my funds in October 2025. I wired some of the profits back, just 20k. Surprisingly they demanded to know where that money came from. I told them the money came from the profits I made on their own exchange and sent a screenshot of their own records proofing this. No more questions after that, so I thought the matter was resolved and continued trading. In January 2026 they suddenly locked my account without warning or even a notice. I only found out, when I wanted to start a trade, which suddenly didn't work. In the support section, I couldn't find any trace of my previous interaction so I explained again that these are profits from selling crypto on their own exchange and sent the screenshot as proof a second time. Customer service takes days to respond and asks more questions, this time about the initial investment all the way back in 2018. Many days later, instead of reacting to the answers I gave them, they repeat the same boilerplate message that I just responded to. I've never seen anything as disrespectful with a customer service. It's like they are actively trolling their customers. I've asked them to close down my account, but they have yet to confirm a week later. By now my account has been locked for almost 3 weeks without warning with no obvious cause. I can't trade or withdraw my funds. I can't even close down my account. This is unacceptable behaviour in a market as volatile as crypto. Stay clear.
Hi there, I've reviewed your case and can assure you that our team is doing their best to complete the review as quickly as possible. However, I've also contacted the agent in charge of your case and they should come back to you with an update soon. Best, Bitstamp by Robinhood
DONT USE BITSTAMP ITS A CON
I am extremely dissatisfied with how my account has been handled, especially the complete lack of communication around the authenticator process and the repeated blocking of my account. They demand “immediate action” while simultaneously blocking access, making it impossible to do anything at all, which is absolutely ridiculous. It has been nearly a year since I first tried to withdraw my money, and every single time there is a new excuse. I upload my ID, it shows as approved, then suddenly they claim they cannot see it properly and the whole cycle starts again. This has happened over and over, and at this point I am convinced they have simply taken my money and have no intention of giving it back. I would strongly advise anyone reading this to avoid Bitstamp completely and use a different platform such as Coinbase instead. I am genuinely shocked that Robinhood took this company over and allowed it to be run into the ground. I AM WRITING THIS IN CAPITAL LETTERS BECAUSE PEOPLE NEED TO PAY ATTENTION. DO NOT USE THIS SERVICE. DO YOUR RESEARCH FIRST. BITSTAMP IS TERRIBLE TO DEAL WITH AND THEY WILL HOLD YOUR MONEY AND COME UP WITH ENDLESS REASONS WHY YOU CANNOT ACCESS IT. I am extremely angry and frustrated, and I would hate to see anyone else go through this unnecessary stress and financial loss caused by this awful platform.
Hi there, unfortunately, we could not check your case based on the provided information. Please reach out to us at [email protected] or open a support ticket, and one of our agents will assist you further. Best, Bitstamp by Robinhood
WORST CRYPTO WALLET OUT BEWARE
Same as others stealing from the poor is all these thieves are and I'm homeless. Tried to withdraw funds gave correct account information but it was denied saying it was bad info this after charging me 30plus dollars for the transaction that they won't refund they want id documents that can be given but won't accept they want me to take a picture of my ID I recently lost mine but I have perfectly fine pictures of my ID taken by the same camera but they won't accept. If you like giving away your money skip the trip to vegas and give these clowns your money
Hi there, We sincerely apologize for your experience so far. Our agent has provided you with further steps in your support ticket and will assist you with any further inquiries you may have. We also kindly ask you to contact your bank and check with them about the deposit information you need to provide for a successful transfer. Best, Bitstamp by Robinhood
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About bitstamp.net
Buy and sell cryptocurrencies at Bitstamp by Robinhood – the world's longest-standing crypto exchange. Low fees, reliable service and simple setup. Open a free account.
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bitstamp.net uses 12 technologies across their website including YouTube Embed, DoubleClick Floodlight, Google Tag Manager, and more.
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bitstamp.net receives approximately 664.4K monthly visitors and ranks #65,464 globally. The website has a bounce rate of 37% with visitors viewing an average of 4.7 pages per visit. Users spend an average of 4:15 on the site.
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