briggs-riley.com
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High-End Luggage | Shop Lifetime Guarantee Luxury Travel Luggage – Briggs and Riley
Purchase luxury luggage online at Briggs & Riley. Our collection of high-quality luggage, backpacks, carry-on luggage, and more are engineered for reality. Order lifetime warranty high-end luggage at Briggs & Riley.
High-End Luggage | Shop Lifetime Guarantee Luxury Travel Luggage
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Briggs & Riley
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Reviews (20)
Customer support is wonderful....they…
Customer support is wonderful....they really care about how you like their products. I was totally not happy with my selection of suit cases and when I brought it to their attention they were wonderful. Helped me return for a full credit and allowed me to order the suit cases I really wanted. This company really cares about their customers. Well worth the prices.
The right luggage can make all the difference, and we’re delighted our team helped you find the suitcases that truly felt right for you. Turning your initial disappointment into such a positive experience is exactly the kind of care we strive to provide. Thank you for your kind words and for choosing Briggs & Riley!
Excellent Quality and Customer Service
After years of replacing luggage because it fell apart, often while away from home, I decided to invest in quality luggage. The sales person suggested Briggs and Riley as being the best fit for my needs. I am so thankful. I have purchased additional pieces because of the outstanding quality. Recently I reached out to Customer Service to request that they produce a specific bag in Plum, the color of my other pieces. I was shocked when someone from Customer Service responded. Not only did they reply, but the person said that my suggestion was a good idea. I was told that my suggestion would be pushed up the line for consideration. I've never had a company send such a positive reply before. This excellent service will keep me as a loyal customer for life.
We’re thrilled that the quality of your Briggs & Riley luggage has inspired you to add more pieces to your collection, and that our Customer Service team gave your suggestion for a bag in the plum color the thoughtful consideration it deserved. We’re truly grateful for your loyalty and look forward to being part of your travels for years to come. Thank you for sharing your wonderful feedback!
Excellent product + great customer service
Excellent product, great customer service. When I noticed that Shop filled in an old, incorrect shipping address, customer service contacted me on a Saturday and corrected the error.
Thank you for sharing your experience! We’re delighted that our Customer Service team was able to reach you on Saturday and correct the shipping address. We truly appreciate your kind words about both our products and service.
This was by far the best buying…
This was by far the best buying experience I have ever had. I made a call to the generic customer service line with a specialty question. They asked for my return information and someone would get back to me. Within 30 seconds of hanging up with the generic customer service line, the specialty associate Colleen was calling my cell phone. From inquiry to resolution was complete in 20 minutes. Amazing customer experience. Briggs and Riley cared about my business and Colleen made it happen!
It’s wonderful to hear that Colleen responded so quickly and resolved your specialty question within minutes. Providing attentive, seamless service is incredibly important to us, and we truly appreciate your business. We’ll be sure to share your positive feedback with Colleen!
QUALITY and SERVCE
QUALITY and SERVICE: am completely satisfied and impressed with Briggs & Riley’s commitment to customer satisfaction. By taking advantage of the lifetime guarantee they offer, do to circumstances, Briggs and Riley sent me a brand new bag at no charge. Even though our bag was over 12 years old been around the world several times. On top of that, it was priority overnighted next day. That was impressive. The response we received and personal touch we received from all levels of the org including executive management was above and beyond what we see in the business market today. Kudos to their team and the genuine care we received. It’s one thing to say "lifetime guarantee, it’s another to actually follow through with it. I am now a lifelong Briggs and Riley customer....Alex Cava, Florida
Thank you for sharing your experience. We’re delighted that our team could support you through our lifetime guarantee and quickly get you back on your way after more than 12 years of travels with your bag. Your kind words about the personal care you received mean a great deal to us, and we’re honored to have you as a lifelong Briggs & Riley customer!
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About briggs-riley.com
Purchase luxury luggage online at Briggs & Riley. Our collection of high-quality luggage, backpacks, carry-on luggage, and more are engineered for reality. Order lifetime warranty high-end luggage at Briggs & Riley.
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Technology Stack
briggs-riley.com uses 35 technologies across their website including jQuery, AOS, Tailwind CSS, Bootstrap, Ant Design, DaisyUI, and more.
JavaScript Libraries
jQuery, AOS, Swiper, Flickity
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Ant Design, DaisyUI
Build Tools
Vite
Web Standards
PWA, Twitter Cards
Performance
Priority Hints, Lazy Loading
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