Bus app useless, parents deserve a working app.

Prince William County Virginia uses their app "Here comes the bus", for the past month or more the app is not actively working as it should. There is a miscommunication between the school bus assigned to a specific driver and the app. Apparently, the correct information is being entered into the system and parents like me either get a bus route that has nothing to do with the school bus that my child is on or it plainly states that the bus is not in service where nothing shows on the map or the replacement bus does not show up. Not sure who is at fault here, this app company or the PWC transportation department, needless to say the app is useless or has been useless for a while now. We are not getting any resolution and hoping the app works before the weather conditions get worse. We rely on the app to get us to the bus stop, knowing when it is in route to our stop and avoid standing or waiting longer than we need to there especially in bad weather conditions or if there's delays. As a parent, I am happy that such an app is available to help facilitate and coordinate the morning and afternoon school bus rush, but we sure want it to work as it should. We were advised that when the assigned bus with the original driver runs it, the app functions but when the driver has to switch busses, maybe the assigned bus broke down or needs service, the replacement bus is not syncing with the app and what we all is "The Bus is Not In Service" or if we are lucky we get the bus that is running a different route that has nothing to do with our stop. Please get this app right or provide the necessary help/training needed to whoever is having this issue to operate the app the right way. We don't want the pointing finger at each other game. Thank you