calpaktravel.com
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CALPAK Travel: Luggage, Bags & More | CALPAK
CALPAK is your go-to destination for all things travel. Since 1989, CALPAK has been making luggage, backpacks, duffels and accessories for the modern traveler.
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Reviews (20)
Customer service quick response
I had made a mistake when I made my order but reached out to customer service to see if there was anything I could do to change my order despite it being final sale. Due to their promptness in addressing my concern they were able to put in a request to cancel and successfully cancel my order before it have been processed & shipped. Thanks to their quick response and action I was able to re-order what I meant to order in the first place. EXCELLENT customer service! Thank you Beth, Marissa & the entire CALPAK Team!
Excellent Customer Service
Customer Service was responsive and immediately attended to the concern of not having received my order (allegedly) delivered to my front door by the shipping service (FedEx) (even though I was home at the time of alleged delivery with a dog who barks at the slightest sound outside the door to my unit). While FedEx was entirely unresponsive and useless in following up on my order, CalPak immediately shipped out a new order on my behalf to a more secure address (c/o family). More and more, in an age where a valid grievance often goes unheard, I appreciate all the more companies who provide personalized Customer Service (thank you to Beth and Brianna at CalPak). CalPak has earned themselves a returning customer.
Great points program
Great points program, cute designs and colors! So far, scuffs have been easy to clean but I think durable finishes might be a growth point for them
Thanks so much for the feedback about our products and loyalty program!
Customer Service will respond if you can break through several levels of gatekeeping.
I bought a Hue Carry On case, went on one trip and the airport placed several stickers on the case. I tried removing them with over the counter adhesive remover. IT COMPLETELY DESTROYED THE FINISH. There is no customer service phone number. NONE. I emailed and got through the AI gatekeeper after several emails, never heard anything, emailed another inquiry, then received an email telling me that I should have checked the FAQ an not used an over the counter sticker remover and they generously offered me 10% OFF of my next purchase. TONE DEAF. They said that the finish is not part of their warranty coverage. They left a very upset customer with no recourse but to write this review and to tell all about this. NO CUSTOMER SERVICE. NONE. AND THE WARRANTY ON PRODUCT IS USELESS TO A CONSUMER. I am happy to report that finally a person read my review, and was concerned enough about the customer experience to remedy it by sending a replacement carryon. The replacement was not warrantied, however I felt this would have been the best course of action early on in the process, but a replacement with a warranty would have been what I would have hoped for. I feel there was an attempt by Calpak to remedy the unhappiness, and so I will update my review.
Hi Janet, Thank you so much for this feedback. We do indeed read every review that comes through, and are so sorry that you had anything less than an amazing CALPAK experience. Please let us know if there's anything else at all that we can help you with in the future!
I have hesitated to write this review
I have hesitated to write this review, but I have to do it. I purchased a front pocket carry-on, the Luka Soft Sided carry-on. The first time I used it, I struggled to fit my computer into the front pocket, and it's so cheaply made, that it just pulled away from the seam and tore. I was in touch with customer service, I took pictures, and after speaking to several different people, one said that they would take it back and refund me, and then the next person said that they couldn't. This was so upsetting, and what was once one of my favorite companies, is now someone I'll never order from again.
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About calpaktravel.com
CALPAK is your go-to destination for all things travel. Since 1989, CALPAK has been making luggage, backpacks, duffels and accessories for the modern traveler.
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Technology Stack
calpaktravel.com uses 25 technologies across their website including Tailwind CSS, Bootstrap, Ant Design, DaisyUI, Vite, and more.
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Tailwind CSS, Bootstrap
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Ant Design, DaisyUI
Build Tools
Vite
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PWA
Performance
Priority Hints, Lazy Loading
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Google Analytics, Google Tag Manager, Clarity
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